2/10 - Tồi
Haitham
01/06/2024
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The first room we received was not cleaned. Found yellow stain on bed sheets, furnitures were extremely dusty, and toilet was not flushed after being used. After speaking to the front desk and provided photos, they moved us to a different room (which we also experienced an issue). At around 3:30am the shower was on when no one was in the bathroom, the continuous sound woke us up of course and we couldn't even go back to sleep after, checked and it was that if anyone showers from the above room, a water leak occurs. We were on the 9th floor and needed to use the elevator, 9/10, we (including other guests) had to wait awhile for the elevator door to open. As we're leaving we were in a rush trying to get to where we needed to be and of course the elevator was taking forever, I contacted the front desk and was told to take the stairs to 8th floor and use the elevator there (while having to carry luggage and bags down the stairs). Felt super bad for an elderly lady that had to do that with us too, so sad and unfortunate.
Haitham
Lưu trú 1 đêm vào Tháng 5, 2024