Khu sảnh

Nhận xét về The Westin Chicago Northwest

4 out of 5
The Westin Chicago Northwest
400 Park Blvd, Itasca, IL

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 579/1007 nhận xét" "
Đánh giá 8 - Tốt. 216/1007 nhận xét" "
Đánh giá 6 - Được. 91/1007 nhận xét" "
Đánh giá 4 - Kém. 58/1007 nhận xét" "
Đánh giá 2 - Tồi. 63/1007 nhận xét" "

8,8/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Serghei

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean
Lưu trú 3 đêm vào Tháng 5, 2024

6/10 - Được

Jennifer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was fine and clean.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 27/05/2024
Dear Jennifer,Thank you for your feedback. We're glad to hear that you found our property to be clean during your stay. We appreciate your comments and hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 - Tốt

Pamela

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and spacious room. Only complaints were 1) the hotel is under construction which was not reflected on Expedia but is apparently on the hotel website. Very loud until 8 pm 2) no complimentary breakfast. Nothing. Not even muffins, bagels, juice. For a nice hotel one would think there would be something. 3) all rooms face a massive center courtyard so it’s not very quiet
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Shatayja

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were great enjoyed our stay.
Lưu trú 1 đêm vào Tháng 5, 2024
Yessenia trả lời vào 21/05/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We look forward to seeing you again.

10/10 - Xuất sắc

Melissa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a wonderful stay! Will definitely return!
Lưu trú 1 đêm vào Tháng 5, 2024
Angelica trả lời vào 15/05/2024
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

4/10 - Kém

William

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is undergoing significant renovations which include jackhammering and industrial saws all day. If you will have any reason to work from the property during the day, stay elsewhere.
Lưu trú 1 đêm vào Tháng 5, 2024
Angelica trả lời vào 13/05/2024
Thank you for taking the time to let us know about your experience while staying with us. Based on your review looks like we have room for improvement we apologize for any inconvenience you may have experienced with our on going renovation. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - Xuất sắc

Ather

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfortable
Lưu trú 1 đêm vào Tháng 5, 2024
Yessenia trả lời vào 07/05/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 - Tồi

MOHAMMED, RIYADH

Không thích: Nhân viên & dịch vụ
We booked 2 rooms for 4 nights and there was no hot water during the whole stay. We had to shower in cold water. We complained multiple times. They sent the maintenance person and he said to just run the water for a while, which did not solve the problem. When we spoke to the manager, after giving us multiple different answers they finally admitted that the pump in our section (840 & 841) was not working, but they did not solve the problem for us. All they did was offer us free breakfast, we said no thanks, we want hot water! They told us to email the front desk manager, which we did but we did not even hear back from them. Another issue we had was the safe would not work so they had to come in for 3 hours to break it open with a drill and hammers in the middle of the night until 2 am. I strongly do not recommend them as they were unprofessional with us.
Lưu trú 4 đêm vào Tháng 4, 2024
Yessenia trả lời vào 01/05/2024
Thank you for taking the time to write us about your recent stay. I am sorry to learn of your less than perfect experience with us, please accept our apologies for any inconveniences encountered with the room safe and lack of hot water in your room. We value your patronage and hope to welcome you back soon!

6/10 - Được

Amanda L

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
People go out and smoke right by the entrance. They were doing construction at the time and it smelled bad in the elevators. We asked for bottled waters to be delivered to our room and we never got them.
Lưu trú 1 đêm vào Tháng 4, 2024
Yessenia trả lời vào 07/05/2024
Thank you for taking the time to let us know about your experience while staying with us.Based on your review looks like we have room for improvement we apologize for any inconvenience you may have experienced. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - Xuất sắc

Leslie

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Construction
Lưu trú 1 đêm vào Tháng 4, 2024
Yessenia trả lời vào 17/04/2024
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

10/10 - Xuất sắc

Curtis

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice, multiple floors so never overcrowded, very nice rooms. Very quiet also.
Lưu trú 1 đêm vào Tháng 4, 2024
Angelica trả lời vào 08/04/2024
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

10/10 - Xuất sắc

Kathleen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely
Lưu trú 1 đêm vào Tháng 3, 2024
Yessenia trả lời vào 27/03/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 - Tốt

Emma

Đi cùng gia đình
It’s old and the rooms are not very clean allot of dust in the room . The staff not so friendly
Lưu trú 4 đêm vào Tháng 3, 2024
Yessenia trả lời vào 27/03/2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - Xuất sắc

Christian

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Definitely a good choice to go with for a nice little getaway.
Lưu trú 1 đêm vào Tháng 2, 2024
Yessenia trả lời vào 27/03/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 - Được

Gustavo, Lockport

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
Property needs a make over especially bathrooms. With no ventilation or bathroom fan, a lot of ceiling peel and windows condensation. For such a large hotel, too small of a pool an lack of bathrooms, locker room and what they call a changing room is very unacceptable. Door doesn’t close and is falling apart along with mold on the walls of this room which looks like a make shift from a storage closet. No towels available from the athletic club that owns that area or oversees pool and attendant at desk was not helpful and rude. Very disappointed with this visit.
Lưu trú 1 đêm vào Tháng 2, 2024
Yessenia trả lời vào 21/02/2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - Xuất sắc

garib

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
awesome stay
Lưu trú 1 đêm vào Tháng 2, 2024
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 - Kém

T

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
My room was dirty when I arrived
Lưu trú 1 đêm vào Tháng 2, 2024
Angelica trả lời vào 03/04/2024
Thank you for taking the time to write us about your recent stay. I am sorry to learn of your less than perfect experience with us, please accept our apologies for any inconveniences encountered with the cleanliness of your room. We value your patronage and hope to welcome you back soon!

6/10 - Được

Jill

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Decent place - very loud if you are on a lower floor. Food in the restaurant is average at best but having Starbucks on site was great.
Lưu trú 4 đêm vào Tháng 2, 2024
Yessenia trả lời vào 21/02/2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 - Được

Brittany

Lưu trú 3 đêm vào Tháng 2, 2024
Yessenia trả lời vào 27/03/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 - Được

Andrew

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Great staff, old hotel....
Staff was excellent as always. But the hotel itself is showing its age. Also you hear everything from the room next to you.
Lưu trú 4 đêm vào Tháng 2, 2024
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Monis

Khách đi công tác
Thích: Tiện nghi, dịch vụ
This is the first time I have stayed at this hotel and it was a very comfortable stay. I got upgraded to the junior suite and loved the interstate view from my corner room .
Lưu trú 2 đêm vào Tháng 2, 2024
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

cristiano

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 1, 2024
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Dariia

Thích: Tiện nghi, dịch vụ
Nice and clean.
Lưu trú 1 đêm vào Tháng 1, 2024
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Pauline

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Large and spacious. Good food.
Lưu trú 1 đêm vào Tháng 1, 2024
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Alejandro

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel
Lưu trú 1 đêm vào Tháng 1, 2024
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 - Được

Timothy

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Room minus the bed being made didn’t appear to be clean.
Lưu trú 1 đêm vào Tháng 1, 2024
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 - Được

Laila

Lưu trú 2 đêm vào Tháng 1, 2024
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Nicholas, lima

Lưu trú 2 đêm vào Tháng 1, 2024
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Leslie

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Darnekka

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything
Lưu trú 3 đêm vào Tháng 12, 2023
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Melina

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 - Tốt

Sam

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 - Kém

Jennifer

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
George trả lời vào 05/01/2024
JenniferOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Kendra

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 12, 2023
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 - Được

Elvis, Sheboygan Falls

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 12, 2023
George trả lời vào 05/01/2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - Xuất sắc

Brittney

Lưu trú 1 đêm vào Tháng 12, 2023
George trả lời vào 05/01/2024
BrittneyOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 - Tồi

Andrea

Lưu trú 1 đêm vào Tháng 12, 2023
George trả lời vào 05/01/2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 - Được

Ralf, Muenchen

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
dad Bad hatte Wasserschaden in der Decke. schimmel im Bad und Möbel abgewohnt. Personal super nett und haben an Weihnachten kurz vor Schluss noch Essern zubereitet für uns!!
Lưu trú 1 đêm vào Tháng 12, 2023
George trả lời vào 05/01/2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - Xuất sắc

Dayanara

Đi cùng thú cưng, Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It makes you feel welcomed and really nice and clean rooms. I like that is pet friendly.
Lưu trú 1 đêm vào Tháng 12, 2023
George trả lời vào 05/01/2024
DayanaraOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 - Tồi

Diane

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Rip off
Have to pay almost $10 a day for WiFi. Then $20 a person for a really terrible buffet breakfast. There isn’t even a working tv in the workout room. The shower was luke warm. I’ll never stay at another Westin again. They nickel and dime you!
Lưu trú 1 đêm vào Tháng 12, 2023
George trả lời vào 05/01/2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - Xuất sắc

Raegan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I would definitely recommend this hotel.I really enjoyed my stay!!
Lưu trú 1 đêm vào Tháng 12, 2023
George trả lời vào 05/01/2024
RaeganOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Stefani

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
George trả lời vào 05/01/2024
StefaniOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Skylyr

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
George trả lời vào 05/01/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 - Tốt

Life my Way

Đi cùng bạn đồng hành
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Alejandro

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel
Yessenia trả lời vào 21/02/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Camey

Lưu trú 1 đêm vào Tháng 12, 2023
Yessenia trả lời vào 13/12/2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 - Tồi

Karen

Đi cùng gia đình
Lưu trú 3 đêm vào Tháng 11, 2023
Yessenia trả lời vào 13/12/2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 - Tốt

Miguel Dario

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Simple rooms. Only soap and toilet paper in the bathroom, no other amenities.
Lưu trú 1 đêm vào Tháng 11, 2023
Yessenia trả lời vào 13/12/2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 - Xuất sắc

Iesha

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023
George trả lời vào 05/01/2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.