6/10 - Được
Manerah
Đi cùng gia đình
21/12/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked a stay at the Warwick Allerton to treat my daughter for her birthday. When I made the reservation, I reached out to the hotel to see if there’s any type of birthday welcome available for my daughter. I suggested if they could decorate the room if possible, but was told that’s not something that they normally do. However, I was offered an upgraded room which I was told would be allocated for us. Upon arrival, we were a bit early to check in, so we asked the front desk if anything was ready and we were told no not at the moment but to come back closer to check in time which is 4 PM. When we came back closer to 4 PM Wayne, at the front desk checked to see if the upgraded suite was ready and was told that housekeeping has not gotten to the suite and that it would not be ready until 5:30 PM. I asked if there was anything he could do to get us in a little bit sooner because we had dinner reservations and we needed to get in to get ready and was told there was nothing he can do besides get us in the original room that was booked. At that moment, I didn’t feel like a valued guest or that our promised room was a priority, therefore making me feel like I was not a priority. Honestly, that’s the first time I’ve ever felt that way at any hotel that I’ve ever checked in, and don’t ever want to feel like that way again. Next time I’m in Chicago. I’ll definitely be looking at different hotels to stay in.
Manerah
Lưu trú 1 đêm vào Tháng 12, 2025
