Khách sạn Chilhowee

"Upon arrival, there was just a sign at the desk, which was unmanned, saying someone would be back after helping another customer. We waited a while for the gentleman to return. That's fine, he was helping someone. When he checked us in, we found out the elevator was broken...no big deal...but then we were put on the 3rd floor and needed to carry everything up the stairs. Again, not a huge deal, but the place was definitely not too full, so why not just offer people something on the first or even...

"This is a perineal favorite place to stay when we are in the area."

"Thin dingy towels. Evidence of mold in bathroom .."

"The property was in good shape, staff was friendly and the room was good. I would stay there again if in the area."

"Staff was great. Park and fly option is great. My only complaint is that the tv is mounted in a weird way so only one of us could see the screen from the bed. The bathroom hand soap is mounted on a wall so you have to shut the door to use the sink. It was pretty noisy in the hallways in early evening. Other than that it was a great stay."

"So glad we went with this hotel - great price and airport shuttle excellent - All of the staff were very helpful and kind - good clean safe choice near the airport. "

"Got there at 340 and our room was not ready yet So we had to change in our pickup, to go to a concert cause he wouldn't let me check in"

"The proximity to the airport was perfect. The staff were so nice and helpful with parking while we travel. Of course the bar is always nice!!"

"The breakfast was good and convenient. We had a room where the water from the shower drained out to the rest of the bathroom. So our bathroom floor stayed soaked. I understand that this was a handicapped accessible room but they too could have benefitted from a dry bathroom floor and some drawers to put clothes in. Not one drawer and only 3 hangers. Alex was wonderful and helpful, and parking was convenient."

"A beautiful property. Staff was very accommodating. We just stayed overnight because it was close to the smoky Mountains and Cades Cove would definitely stay again."

"Very friendly staff and a wonderful stay."

"Breakfast was great, especially with my Starbucks coffee! Staff was very courteous and everything was very clean!"

"Had 2 pools. Antique furniture but no iron/board, no luggage rack Tight parking Desk closes by 9pm, they left key and instructions. Real key, not electronic HIGH PRICE, NO BREAKFAST"

"Wonderful property"

"Cabin floor dirty - used a-tips, Bobby pins, etc on floor which tells us floor was not cleaned; trails are not easily accessible; felt restaurant food was priced too high. "

"Seems to be an older property, but is very well maintained room was very nice and clean. Staff was very friendly from checking in to check out"

"Clean room very comfortable"

"My husband and I were in Townsend for our grand daughter's wedding. We stayed at Laural Valley Mountain Retreat. We were on the second floor and had a great view. When I booked our room, I had no idea we would be walking up 21 steps to our room. SURPRISE!!!! These are thing you really need to know about when booking. My husband is 78 and I am 76 and have had total knee replacement in both knees. I was also wearing a heart monitor that weekend. Boy did I give it a workout. ...

"Great room"