"The room we booked was spot on until the water failed in the bathroom, there was no water at all after a hour going back and forth talking to reception and staff they said they had found another room two floors up and we could use it's bathroom and keep our room, after some more discussion we said we would move to that room as going back and forth for the bathroom was not practical. When we got to the room it was very poor dust everywhere TV remote taped together and a TV that kept freezing never did get it to work, just one chair to sit on and it looked like it had been thrown out by a charity shop, the bathroom was not suitable as we need a walk in shower, due to the delay in moving us and sorting out our problems it was now to late for us to go out and we still could not get washed, we cancelled our plans for the night. I went back to reception and asked if this was the best and only room available in the hotel and was told that's all we have got, I at this point lost the will to live, I just collected the key cards for the room and handed back the temporary one they had given me. In the morning the manger offered me a discount on another stay or a small refund, what a joke tha staff at night did not have a clue about what they should do or could do without a manager approval. I would never stay there again even if you paid me."
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