Khách sạn Church Road

"From David at reception and throughout our stay, great professional, courteous service. Good breakfast. Hospitality staff was helpful when needed. Rooms and amenities all as advertised. Highly recommend and will be returning as we travel through Richmond in the future, which we regularly plan."

"The building had a weird smell but not terrible. Staff were nice and helpful, however we had a shortage of pillows."

"The ac didn’t work at all and there was a nail sticking out in our floor I was given a hammer to address the situation"

"This property is very old. The bathrooms are disgusting and the AC unit in our room didn’t work properly. We had to consistently get up throughout the night to get it to kick in. Rooms smelled bad, like it was a former smoking hotel. Plus side was good pillows. Will not stay there again."

"Very new and clean, breakfast was good and staff helpful."

"The pool area and playground were quite disappointing… Paint was peeling and it was not maintained. My son would have really enjoyed playing out there for a long time, but not with the state that it was in."

"Clean & quiet"

"Very spacious room. Convenient for a 1 night stop, but would definitely stay here again. Breakfast was decent. Great location."

"The staff was nice"

"Everything was ordinary, but the terrible part was being charged $9 for parking. That's truly unfair. Parking should either be free for guests"

"Everyone was very kind and professional, and the breakfast was awesome!"

"We loved the huge size of the suite. This property was well maintained and the breakfast was delicious. There was plenty of nearby shopping and restaurants. We will definitely stay here again and recommend this property to others."

"Room smell smoke and have to check out early before my time"

"The only problem I had was that I called the night before an asked about early check-in and they said it was fine but when I called the next day closer to the early check-in to confirm i could they said they don’t do that all.. it bothered me real heavy."

"I’ve stayed at this property several times and have generally had positive experiences. My most recent stay, however, was disappointing because of the customer service I received from the nighttime front desk attendant.When I arrived, my room door was ajar, and the bed looked as though someone had already been used. I reported my concerns to the front desk, and the attendant explained that housekeeping had forgotten to close the door. I requested a different room. She told me she couldn’t assist...

"Desk chair in room was stuck in lowest position, too low to use laptop on desk. Zero vending machines and snack room was completely empty. Had to find convenience store on rainy night."

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"Clean room and lobby area. Friendly staff."

"Older building but well maintained. We had stayed here previously a few years ago and it seems much nicer now! I am a breakfast person and the breakfast here is EXCELLENT! I will come back and stay here just for the breakfast when I'm in Richmond. This trip was for my son's swim meet, important to have a bathtub, not just a shower, and older facilities usually have tubs (thank goodness). My only trivial complaint is that the air conditioning unit, while it worked just fine for being older, it...

"Terrible odor and old, need a deep clean everywhere"