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2/10 - Tệ
Cassondra
09/09/2022
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
As an Expedia Gold level member and frequent user for 17 years, this is my first negative review. The day before we arrived, we received an email that offered us appetizers and 2-3 drinks for 35€ at 7pm on a Thursday. Since we arranged for dinner reservations months before, we declined. We had booked this rural vineyard for its peaceful location. When we returned from dinner on Thursday, there was no parking at the hotel and we had to park far away in a dark area in the vineyard. The music was very loud outside and in our rooms. The hotel is very small and usually 3 cars in the parking lot. There had to be 100 people there with the majority not overnight guests. It was like trying to sleep inside a nightclub. With the description in the email we assumed all would be complete by 10pm. By 11pm, we went to ask when the INCREDIBLY loud music would end and we were told midnight. This was really disappointing since we were leaving the next day and we got very little sleep. The next morning, several guests were complaining about how late the loud music went. We needed to leave at 9am for the airport and found that no one could check us out until 10am. This is also very unusual to have no one at the hotel who can provide service. Since we had to leave, I asked the person working the buffet to please have the front desk call me asap to settle the bill. I asked for a discount for only the one bad night and received rude reply and they ran my card for the full amount. Please beware!!!
Lưu trú 2 đêm vào Tháng 9, 2022
