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"We had to cancel our room on Saturday 9.21 due to illness. The customer experience was abysmal. Not only would they not review my booking and provide a credit or reimbursement, they also hung up on me twice and refused to put a manager on the phone. "

"Elevator down with no prior alert before arriving to the hotel. when I arrived at the hotel with my 75 year old mother, who was absolutely unable to walk up two flights of steps, I was told the elevator was down and no apologizes were made for the inconvenience nor any empathy shown by the night auditor."

"😃"

"I had to deep clean our room upon arrival- floors were dirty and sticky, counters were dirty, and walls had mysterious substances on them. Our room budded up to the smoking rooms so you could smell the cigarette/marijuana smoke through the walls. Paint and walls were peeling (water damage) in the bathrooms and mold on the ceiling. We stayed a week here (Friday-Friday) and they ran out of all breakfast items by the third morning so we didn’t actually have that Amenity. Most of the staff were...

"It's a great place to stay"

"Shops nearby, good breakfast for kids"

"Very nice and off of beaten path. We had a quiet, relaxing stay. We will stay again and although the golf course view is great we will probably reserve a room overlooking the pool and 2nd floor. The room above us had a lot of stomping going on. The staff was amazing especially Sly as he helped us get into our room since we arrived around midnight. We look forward to our next visit. "

"The staff were great. The room wasn’t bad. Unfortunately the ice machine didn’t work had to go next door. The ac/heat unit the heat wasn’t working blew out cold air. Not much for breakfast so luckily we were able to go next door and have breakfast. "

"Property needs some updates. The bathroom in our room was in need of proper repairs. Room carpet was very dirty and pulled off the tack strip. Dangerous when traveling with small children."

"First nonsmoking room smelled of smoke and couch was torn up, looked like cat scratches. They moved us into second room which smelled of smoke and wet dog. Pieces of trash outside, clientele looked sketchy."

"This is the perfect spot to be in and around everything."

"If there are extra charges at the property beyond price paid through Expedia let the customer know in advance - no surprises!!"

"Rooms was very clean. Shower was the best. Casino was nice not to crowded. "

"Nice location right on the bayou. "

"The young lady checking me in was incredibly kind and very helpful. However, there was no shampoo or conditioner body wash in the bathroom, even though there were containers hung on the wall no iron no blow dryer, and I feel like there were crackheads hanging out in the parking lot look like they may live in the hotel."

"Didn’t go to the pool. Room was really nice. "

"I must say that I was excited for this stay, I’ve stayed at another Spark property on a previoois trip and I was excited for the precious experiences of an amazing hot breakfast to start the day but that was not my option. They offered many cereal options"

"The staff was very nice and accommodating. Unfortunately, there was a power outage in the morning. Luckily, we were just getting ready to leave the room and come to breakfast. We were glad it didn't happen sooner."

"Good location, Close to beach and restaurants. There were electric bikes around the corner. I was confused about parking as I thought it’d we inside the compound. I felt safe, I had no safety concerns. I would suggest fragrance as it smelt stale upon entry every time we entered, places to hang towels to dry. And window coverings or curtains in case someone wanted it for the bathroom area. Overall I would definitely stay again! "

"Breakfast was great!"