Find hotels in Collinsville, OH from 1.782.551 ₫

"Room smelled, shower had no water pressure"

"Worst hotel room I’ve ever stayed at horrible staff the smell is inside is awful and they got roaches I stayed for 3 hours seen roaches in the bathroom I went to the front desk to request a refund the rude ass lady said no so I left and went to the Hilton around the corner which was super clean and nice I then reached out to hotels.com and they helped me get a partial refund from them they called them and handled it for me after they talked to them the staff lady still came back and lied to my face about giving me a refund I also showed her the pictures of the roaches she told me and I quote if it’s one roach we can’t refund it craziest I’ve ever heard in my life "

"Friendly helpful staff. Kids loved the basketball court."

"The room was spotless, and the staff was incredibly friendly and helpful throughout our stay. The breakfast was fresh and very good."

"Upon arriving to this property on 04/17/2026, a 7 hour drive we were informed about a fire that took place on 03/10/2026 the day we booked. Unsure as to how we were still able to book we were called a couple of hours before getting to our destination. There were two representatives behind the desk who were rude including the manager who got on the phone advising that she’d cancel the hotel reservation that was already canceled due to not being informed about a fire that took place a month ago. Upon my last day, there were workers working on the hotel room next to the one I occupied and upon walking out on the balcony the worker advised to open the door, that’s when someone else came inside the hotel room and started prepping for paint with thick blankets on the steps while my family was occupying the hotel room. There was a baby that had to be carried down the steps and we were afraid we would fall on the steps because of the blankets. I called and spoke with someone from corporate number who started a claim but I have yet to hear back. I will be contacting corporate again as I have pictures of the worker in the hotel room. That was in fact an invasion of privacy, that was at 9:00am in the morning and per policy check out is at 11am and I felt as if we were forced to leave. Let’s also add the fact that we never received clean towels. This was my first time in Ohio and I honestly would NOT recommend Sonesta suites to anyone traveling to the Sharonville area."

"Hot tub was out of order, no hand lotion in the rooms just bar soap and dispensers in the shower for shampoo, rinse and body wash. A little disappointed for the price as well as no bottled water in the rooms. Nothing that I was used to when reserving a nice hotel."

"BREAKFAST WAS GREAT POOR SIGNAGE ON PROPERTY ALMOST HAS AN ABANDOND LOOK FROM THE ROAD"

"Property was average at best. Was there for a tournament and was informed the pool was shut down which was one of the reasons we chose this hotel. Breakfast staff were great. Very nice."

"The room and hotel was very clean, the front desk staff was very friendly. Breakfast was very nice"