Nhà và căn hộ du lịch tại Cologne

"Staff was very friendly. Location was ok. But the worst part and reason for poor review is the room had bed bugs. We checked in late at night and we didn't discover the bugs until after midnight. Reception was already closed and I sent a message but nobody responded. We had to sleep in the floor away from the beds and walls. We had to wait till 9am when Reception opened to talk to someone. The gentleman that help me was very helpful and was able to move us to a new room. Management never...

"Great property. Amazing staff"

"More toilet paper would be appreciated"

"I found the whole self service process to be very effective, the room was clean, the bed was SUPER comfortable, enjoyed my stay here. The ability to extend my checkout through the app was put to good use when I got back to the hotel late the night before. Had a small personal preference problem with one of the rooms and the staff were very quick to respond, changed to another room the next night without too much trouble. Was very pleased with the customer service. I will use another Numa...

"All it’s fine"

"The apartment was very clean and a lot larger than I thought. It was perfect for two people and included a loft. There was a slight confusion when I was to check in on Saturday and receive codes for the apartment on Friday, but only received them on Saturday at the check-in time. However, they have a 24h number to call so it was easy to contact them. Also, I wish the check-in time wasn't so short (3pm - 6pm) but it seems you can let them know if you'll arrive later. Overall we had a pleasant...