Hồ bơi ngoài trời
Kiểm tra phòng trống

Nhận xét về Granbell Hotel Colombo

3.5 out of 5
Granbell Hotel Colombo
Kollupitiya Road, 282/5, Colombo, Western Province

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 58/103 nhận xét" "
Đánh giá 8 - Tốt. 16/103 nhận xét" "
Đánh giá 6 - Được. 8/103 nhận xét" "
Đánh giá 4 - Kém. 8/103 nhận xét" "
Đánh giá 2 - Tồi. 13/103 nhận xét" "

8,8/10

Sạch sẽ

7,6/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Iswarya

Đi theo nhóm
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Staff seemed racist and not willing to help. They would hang up and they also only offer two water bottles per day and say water is complimentary. They would literally bring only 2 and never mention it until I asked
Lưu trú 8 đêm vào Tháng 5, 2024

8/10 - Tốt

Masakazu

Thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 4, 2024
Granbell Team trả lời vào 10/05/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 - Tốt

Kathy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Granbell Team trả lời vào 13/05/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

Chathushka

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Granbell Team trả lời vào 10/05/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

Hassan

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A beautiful hotel, clean and nice sea view and friendly staff
Lưu trú 3 đêm vào Tháng 4, 2024
Granbell Team trả lời vào 10/05/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 - Tồi

Faria

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is ok but the room is too small there is no space you can’t even walk . They didn’t gave us any slippers and bath robes . The breakfast is not good they don’t have much option. The service is worst .Also from the room fridge horrible smells came out .
Lưu trú 2 đêm vào Tháng 4, 2024
Granbell Team trả lời vào 10/05/2024
Dear Guest,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 - Xuất sắc

Marly

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What a beautiful place to stay, stunning views and the rooms really relaxing and comfortable.
Lưu trú 2 đêm vào Tháng 4, 2024
Granbell Team trả lời vào 11/04/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

ANTON, Oslo

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 3, 2024
Granbell Team trả lời vào 25/03/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

Senthuran

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great customer service.
Lưu trú 2 đêm vào Tháng 3, 2024
Granbell Team trả lời vào 25/03/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 - Tốt

Bjørn Holtsmark

Lưu trú 2 đêm vào Tháng 3, 2024
Granbell Team trả lời vào 11/03/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

Magen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
amazing rooftop pool, lots of options for breakfast, chic interior
Lưu trú 1 đêm vào Tháng 2, 2024
Granbell Team trả lời vào 11/03/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

JUHYUN

Lưu trú 1 đêm vào Tháng 2, 2024
Granbell Team trả lời vào 11/03/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

Rushdi

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Sleepover
It was a brief slewpover in between destinations.. comfortable sleep as the purpose ot was required for
Lưu trú 1 đêm vào Tháng 2, 2024
Granbell Team trả lời vào 11/03/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 - Được

Gustav

Stannade två nätter
Bra vid första anblick, men bristande hygien i köket, blev matförgiftad, hotellets toalett i lobbyn hade det bästa möggel-doften jag någonsin har känt. Vi fick inte låna något omklädningsrum efter vi hade checkat ut. Rummen var bra och bra frukost.
Lưu trú 1 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Imraan

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Japanese toilets and the rooftop bar make this an excellent choice with so many good choices nearby!
Lưu trú 1 đêm vào Tháng 1, 2024
Granbell Team trả lời vào 11/03/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 - Được

Mr Dale

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Lưu trú 2 đêm vào Tháng 1, 2024
Granbell Team trả lời vào 11/03/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

Matthew

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great quality hotel, excellent designed rooms and very clean. Rooms fresh with good air conditioning and not humid like sometimes is the case with hotels in Columbo. Lovely staff, nice facilities and great city and sea views. Would definitely go back again!
Lưu trú 2 đêm vào Tháng 1, 2024
Granbell Team trả lời vào 11/03/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 - Tốt

Miho

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 1, 2024
Granbell Team trả lời vào 11/03/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

Michelle

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the room, the view and the pool was my favourite spot. Will stay here again.
Granbell Team trả lời vào 11/03/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

Timea

Lưu trú 2 đêm vào Tháng 12, 2023
Granbell Team trả lời vào 11/03/2024
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

Jonathan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

michael

Lưu trú 10 đêm vào Tháng 12, 2023

2/10 - Tồi

Dilanka

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not a great experience
This is the worse customer experience I have received in a while.. - Lifts are taking ages to come - Checking in is a nightmare - F&B staff are doing their own things and their discussions when guests being served - It’s terrible Looks like they are short of staff
Lưu trú 1 đêm vào Tháng 12, 2023

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Customer Service is Poor
Hotels Staff needs training on Customer service. It’s clear from the point of check in to the rest!
Lưu trú 1 đêm vào Tháng 12, 2023

2/10 - Tồi

Arunaachalam

Lưu trú 2 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Frances

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great design and comfort hotel for short stay in the city. Highly rec.
Lưu trú 2 đêm vào Tháng 11, 2023
Granbell Team trả lời vào 28/11/2023
Dear Frances,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 - Tồi

Mohamed

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel should not have cost $100, maybe half. It has a nice bathroom and pool and that's about it. The rooms are tiny and there are clear issues with door locks and appearance. The room service took almost an hour for a cheese burger and 2 fries and the room service person was very rude when she called to ask for payment. Terrible service.
Lưu trú 1 đêm vào Tháng 11, 2023
Granbell Team trả lời vào 24/11/2023
Dear Mohamed,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 - Xuất sắc

Oshada

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Granbell Team trả lời vào 16/11/2023
Dear Oshada,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 - Tồi

J

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Management service skills & training required.
Beautiful hotel but terrible management. They need re-training in service, leadership & customer satisfaction.
Lưu trú 1 đêm vào Tháng 11, 2023
Granbell Team trả lời vào 10/11/2023
Dear J,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 - Xuất sắc

jenni

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Most amazing views of Colombo
Room was lovely. Not huge but very comfotable and nice batroom. The infinity pool is great and has amazing views. Housekeeping staff very helpful and Hirosh does great hob cleaning room. Excellent way to finish Sri Lankan holiday
Lưu trú 1 đêm vào Tháng 11, 2023
Granbell Team trả lời vào 13/11/2023
Dear Jenni,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

Nikolaus

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolut zu empfehlen die Zimmer mit Badewanne, einfach spitze, der rooftop pool atemberaubend und das Personal sehr fokussiert und höflich, einziger Nachteil der Aufzug braucht sehr lange bis er kommt.
Lưu trú 3 đêm vào Tháng 11, 2023
Granbell Team trả lời vào 13/11/2023
Dear Nikolaus,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

Moosa

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I stayed in the water facing room with balcony and it was one of the best thing ever! The hotel itself is extremely beautiful & New located in a beautiful and calm area in colombo. Very tranquil and peaceful! Netmi from reception who is super friendly, accommodating, and organized everything for me neatly. All the staff in the hotel were very friendly and have wonderful smiles. Special thanks to Netmi - Rection, Neeliya - Coffeeshop (Makes the best matcha frappe) & Isuru - Housekeeping The Hotel has great food options and I have had most of my meals in the Hotel itself. Overall, would definitely recommend this Hotel and would love to come back.!
Lưu trú 1 đêm vào Tháng 11, 2023
Granbell Team trả lời vào 07/11/2023
Dear Moosa,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

4/10 - Kém

Steven

Thích: Tiện nghi, dịch vụ
Sectavur pool. And rooms. Horrible food service.
Lưu trú 2 đêm vào Tháng 10, 2023
Granbell Team trả lời vào 02/11/2023
Dear Steven,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 - Xuất sắc

Christian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Jederzeit wieder!
Lưu trú 3 đêm vào Tháng 10, 2023
Granbell Team trả lời vào 31/10/2023
Dear Christian,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

Moosa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had a great time at the Hotel it was the most wonderful three days such a beautiful place the staff are friendly and the facilities are excellent and thank you to all the staffs who made my experience more fun, comfortable and amazing.
Lưu trú 1 đêm vào Tháng 10, 2023
Granbell Team trả lời vào 31/10/2023
Dear Moosa,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 - Tốt

Ampadee

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent Room with sea view.
Lưu trú 1 đêm vào Tháng 10, 2023
Granbell Team trả lời vào 31/10/2023
Dear Ampadee,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 - Được

Caleb, Winston-Salem

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
The rooms are on the small side and well appointed. A highlight is the Toto Washlet toilet/bidet. However, I wanted to like the Granbell but experienced multiple issues during my week-long stay. First, the rooftop bar food is subpar but expensive, and the service is only so-so. There were also multiple late night (very early morning; 3 am) false fire alarms, which was very disturbing. On arrival, my room had no hot water, and then on the last night of my stay my room (only) lost all power. The cleaning staff also neglected to provide any towels when refreshing my room.
Lưu trú 7 đêm vào Tháng 10, 2023
Granbell Team trả lời vào 23/10/2023
Dear Caleb,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 - Xuất sắc

Cedric

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Its a b=nice, new hotel in a central location in Colombo. The rooms are modern , spacious and have all the comforts you need.
Lưu trú 10 đêm vào Tháng 9, 2023
Granbell Team trả lời vào 18/10/2023
Dear Cedric,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 - Tốt

Johanna

Lưu trú 3 đêm vào Tháng 10, 2023
Granbell Team trả lời vào 31/10/2023
Dear Johanna,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

venu

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
Granbell Team trả lời vào 09/10/2023
Dear Venu,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 - Tốt

Amanda

Lưu trú 2 đêm vào Tháng 9, 2023
Granbell Team trả lời vào 03/10/2023
Dear Amanda,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 - Tốt

shinichi

Lưu trú 1 đêm vào Tháng 9, 2023
Granbell Team trả lời vào 02/10/2023
Dear Shinichi,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

RYOHEI

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 9, 2023
Granbell Team trả lời vào 02/10/2023
Dear Ryohei,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 - Xuất sắc

Gabriela

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Granbell Team trả lời vào 02/10/2023
'Dear Gabriela,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 - Tồi

Dilanka

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Granbell Team trả lời vào 02/10/2023
Dear Dilanka,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 - Xuất sắc

Benjamin

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Veldig bra hotel
Meget pent hotel. Nytt med gode fasiliteter. Infinity-pool, japansk toalett, pene rom og en meget god japansk resturant gjor dette oppholdet veldig bra.
Lưu trú 2 đêm vào Tháng 9, 2023
Granbell Team trả lời vào 02/10/2023
Dear Benjamin,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 - Tồi

Punitha

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 9, 2023
Granbell Team trả lời vào 02/10/2023
Dear Punitha,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

2/10 - Tồi

Rie

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
チェックイン前に到着したので清掃中なので１４時には部屋を用意できるとのことで、１６時にホテルに戻った際部屋を別の方に提供したとの事で結局1時間近く待ち部屋に入れました。ロビーにはチェックイン待ちの苛立った旅行者で溢れていました。 排水溝の掃除をしていないようでお湯が溢れてきて十分にシャワーを浴びれなかったので、夜にフロントへ清掃の依頼をしましたが、３０分以上待っても来なかった。電話で伝えたら「翌朝まで清掃はしません」と言われたので再度フロントへ行き、強く訴えました。その後ようやく清掃者が来ました。日系ホテルで予約し期待していましたが残念です。
Lưu trú 2 đêm vào Tháng 9, 2023
Granbell Team trả lời vào 25/09/2023
Dear Rie,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

4/10 - Kém

Shanaz

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Terrible check in. Breakfast was just a car crash. No system, no process, no management the food quality poor. Staff can’t be bothered including the chef. Basically you need to fight through the people to get to the food and when you do most of it has run out. By the time you get toast, your eggs are cold. It’s just horrific and that is me putting it nicely
Lưu trú 3 đêm vào Tháng 9, 2023
Granbell Team trả lời vào 21/09/2023
Dear Shanaz,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

8/10 - Tốt

Francesco

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Granbell Team trả lời vào 21/09/2023
Dear Francesco,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team