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Nhận xét về Red Roof Inn Columbia East - Ft Jackson

2 out of 5
Red Roof Inn Columbia East - Ft Jackson
7431 Nates Road, Columbia, SC

Nhận xét

5,8
Đánh giá 10 - Xuất sắc. 156/999 nhận xét" "
Đánh giá 8 - Tốt. 200/999 nhận xét" "
Đánh giá 6 - Được. 208/999 nhận xét" "
Đánh giá 4 - Kém. 196/999 nhận xét" "
Đánh giá 2 - Tồi. 239/999 nhận xét" "

5,8/10

Sạch sẽ

7,2/10

Nhân viên & dịch vụ

5,2/10

Tiện nghi, dịch vụ

5,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

5,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Jonquetta

Lưu trú 1 đêm vào Tháng 5, 2024
Nishaye RediResponse Specialist trả lời vào 25/05/2024
Hello Jonquetta, The staff at the Red Roof Inn Columbia East - Ft Jackson and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Jonquetta

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice property
Lưu trú 1 đêm vào Tháng 5, 2024
LaTunde RediResponse Specialist trả lời vào 22/05/2024
Dear Jonquetta,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBIA EAST - FT JACKSON. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are happy to know that the property was nice. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Jonquetta

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 1 đêm vào Tháng 5, 2024
LaTunde RediResponse Specialist trả lời vào 22/05/2024
Dear Jonquetta,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBIA EAST - FT JACKSON. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are happy to know that you had a nice visit with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Jonquetta

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 2 đêm vào Tháng 5, 2024
Toni-Ann RediResponse Specialist trả lời vào 16/05/2024
Dear Jonquetta, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBIA EAST - FT JACKSON. We sincerely appreciate your comments and are happy to hear you had a nice stay. Red Roof aims to deliver a positive experience for all out guests and we're happy you were satisfied with yours. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist

10/10 - Xuất sắc

Jonquetta

It was nice
Lưu trú 1 đêm vào Tháng 5, 2024
Toni-Ann RediResponse Specialist trả lời vào 16/05/2024
Dear Jonquetta,We're happy to know that you were pleased with your stay at our RED ROOF INN COLUMBIA EAST - FT JACKSON and that the hotels quiet environment was one of the highlights. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We have made note of your suggestion.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Jonquetta

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was nice and quiet
Lưu trú 1 đêm vào Tháng 5, 2024
Toni-Ann RediResponse Specialist trả lời vào 16/05/2024
Dear Jonquetta,We're happy to know that you were pleased with your stay at our RED ROOF INN COLUMBIA EAST - FT JACKSON and that the hotels quiet environment was one of the highlights. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We have made note of your suggestion.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Jonquetta

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was quiet…
Lưu trú 1 đêm vào Tháng 5, 2024
LaTunde RediResponse Specialist trả lời vào 14/05/2024
Dear Jonquetta,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBIA EAST - FT JACKSON. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that your visit with us was quiet. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 - Tốt

Mirian

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Samantha RediResponse Specialist trả lời vào 12/05/2024
Thank you for your positive rating, Mirian. The staff at the RED ROOF INN COLUMBIA EAST - FT JACKSON and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

2/10 - Tồi

Sherlyn

Lưu trú 3 đêm vào Tháng 4, 2024
Oshane RediResponse Specialist trả lời vào 26/05/2024
Hello Sherlyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA EAST - FT JACKSON and I are disappointed to see your 1/5 following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 - Kém

Olmis

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room smelled like a cigarette
Lưu trú 1 đêm vào Tháng 4, 2024
Kamaria RediResponse Specialist trả lời vào 01/05/2024
Dear Olmis,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBIA EAST - FT JACKSON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described prompting your 2/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 - Tồi

Tyler

Lưu trú 1 đêm vào Tháng 4, 2024
Toni-Ann RediResponse Specialist trả lời vào 10/05/2024
Hello Tyler,Thank you for choosing to stay at our RED ROOF INN COLUMBIA EAST - FT JACKSON. I appreciate your 1/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 - Kém

James A

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is extreamly old and out dated. paint scratched on all doors, day light around entry door and a 1/2" gap at th bottom. Was to be a smook free room, but still smelled of smoke. In the photo it showed 2 chairs, one at the desk and a chair beside the bed. there were none and when inquired the desk said there were none to be gotton. The toilet may have been new but was not secured to the floor properly. I'll never stay at a Red Roof ever again and I'd recommend you taking them off your listing.
Lưu trú 1 đêm vào Tháng 4, 2024
Oshane RediResponse Specialist trả lời vào 11/04/2024
Dear James, Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBIA EAST - FT JACKSON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described, the property not being up to your standards along with the other issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Thank you for sharing your concerns. Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 - Xuất sắc

Tywea

Khách đi công tác
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No microwave in room loud music in front of room
Lưu trú 1 đêm vào Tháng 3, 2024
Red Roof Management trả lời vào 09/03/2024
Dear Tywea,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBIA EAST - FT JACKSON. You mention the lack of a microwave and noise disturbance was hindering. Nonetheless we appreciate the perfect score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 - Được

brian

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Nishaye RediResponse Specialist trả lời vào 25/02/2024
Dear Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbia East - Ft Jackson and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 - Kém

WILFRED

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
En las noches muchos ruidos, la limpieza del lugar era fatal. Las paredes la pintura estaba desprendida.
Lưu trú 6 đêm vào Tháng 1, 2024

6/10 - Được

Barbara

Thích: Sạch sẽ, nhân viên & dịch vụ
Connecting door to room next door allowed noise through. Other than noise from next door, room was comfortable.
Lưu trú 1 đêm vào Tháng 1, 2024
Dannielle Rediresponse Specialist trả lời vào 05/02/2024
Dear Barbara,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBIA EAST - FT JACKSON. You indicated that you were unsatisfied with the loud noise that came from next door, however, we are happy that you were pleased with the comfortable room. Our front desk team will be reminded to address noise complaints promptly in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely, Red Roof Management

10/10 - Xuất sắc

Travis

Lưu trú 1 đêm vào Tháng 1, 2024
Chevanese RediResponse Specialist trả lời vào 23/01/2024
Thank you for your positive rating, Travis, following your stay at the Red Roof Inn Columbia East - Ft Jackson. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 - Tồi

Giovanni

Đi cùng thú cưng, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property is disgusting. Cigarette burns and stains on the dresser and sheets and bedding. This was supposed to be a non smoking room and was obviously smoked in. I left with my clothing smelling of cigarette smoke it was so bad. The first room they put us in was already occupied, thank god they had the deadbolt on because otherwise I probably would’ve had their dog chasing after me. The second room had a hole in the window covered by cardboard. Smelled like smoke. Shower was so dirty I didn’t even feel comfortable using it. Floor bubbling up and sticky, didn’t even take my socks off. No TV remote. Doors had to be forced open because they were so stuck. I’m honestly surprised I didn’t see any bugs. I understand that this isn’t meant to be a vacation destination, but we just needed somewhere to sleep overnight for a few hours on a roadtrip so we figured it would be simple and at least clean. It was 4am when we arrived and I couldn’t even fight the hotel staff anymore to try and get a better room but I have a feeling all the rooms are just as bad. (And this was supposed to be their “deluxe room”) Next time I’ll just spend the extra money to stay at a nicer brand hotel. If you’re looking for somewhere to do drugs like the people walking around outside then this is the place for you. But if you want a nice, clean, simple stay where you might feel somewhat safe and comfortable, look elsewhere and spend the extra 50 bucks to go to a larger and more reputable brand.
Lưu trú 1 đêm vào Tháng 1, 2024
Nishaye RediResponse Specialist trả lời vào 20/01/2024
Dear Giovanni, Thank you, for writing to us about your recent stay at our hotel Red Roof Inn Columbia East - Ft Jackson. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Amanda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
No bugs
The hotel staff was very friendly and helpful. The room was very clean. At dark the area outside was a little sketchy had some guy walk up and bum cigarettes and one guy was in the dumpster but I didn’t feel unsafe I had my daughter, grandson, sister and 3 nieces with me and never felt unsafe. Overall I would stay again if I needed to. Very convenient to stores and eating places. Also very close to Fort Jackson that was the main reason I was there to watch my son graduate bootcamp… No Bugs so super plus
Lưu trú 3 đêm vào Tháng 11, 2023
KamariaRediResponse Specialist trả lời vào 13/11/2023
Dear Amanda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBIA EAST - FT JACKSON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be clean, staff to be friendly, helpful, and all the other positive features highlighted. However, I sincerely apologize for the situation you mentioned regarding outside. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 - Tốt

Lula

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
IT WAS WONDERFUL
Lưu trú 3 đêm vào Tháng 11, 2023
Dannielle Rediresponse Specialist trả lời vào 11/11/2023
Dear Lula,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBIA EAST - FT JACKSON. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 - Tồi

Rhonda

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Recordo Rediresponse Specialist trả lời vào 10/11/2023
Hello Rhonda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA EAST - FT JACKSON and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 - Xuất sắc

alex

Lưu trú 1 đêm vào Tháng 11, 2023
Kamaria RediResponse Specialist trả lời vào 29/11/2023
Hello Alex, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA EAST - FT JACKSON and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 - Tồi

Tammy

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bed was awful. It had bad wholes in it and you felt like you was sleeping on springs. And there was people walking all hours of the night. Did not sleep well
OnielRediresponse Specialist trả lời vào 04/11/2023
Hi Tammy,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Columbia East - Ft Jackson. You indicated that you were unsatisfied with the bed's comfortability, our apologies for any inconvenience. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof Management Rediresponse Specialist

2/10 - Tồi

young

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
First night ok but out door smoking, loitering... Second night find bed,my body plea bugs.... I got to pharmacy ,buy something kill stuffs
Lưu trú 2 đêm vào Tháng 10, 2023
OnielRediresponse Specialist trả lời vào 03/11/2023
Hi Young,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Columbia East - Ft Jackson. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that we at RedRoof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encountered with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof Management Rediresponse Specialist

4/10 - Kém

Melissa

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Unpleasant experience
Room was not thoroughly cleaned. No Tv remote, room phone was not connected to make call to front desk. Went to front desk and no one was available nor picked up phone when i called, twice. Had a very unpleasant experience.
Lưu trú 2 đêm vào Tháng 10, 2023
Oniel Rediresponse Specialist trả lời vào 28/10/2023
Hi Mellissa,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Columbia East - Ft Jackson. Please accept our most sincere apologies for any inconvenience caused by the phone in the room, the remote that was missing and other other concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 - Tồi

Adele

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was nothing like the picture on their website. Ridiculously small room, of course, roaches. Peel and stick tiles on the floor, that were peeled up, musty, moldy, bed was atrocious. Holes in the walls/doors. The area around the hotel was riddled with drugs and it was sketchy. I would never in a million years go back there.
Lưu trú 3 đêm vào Tháng 10, 2023
Oniel Rediresponse Specialist trả lời vào 22/10/2023
Hi Adele,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Columbia East - Ft Jackson. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests and what seemed to be mold at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

2/10 - Tồi

Isabella

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Antonio,RediResponse Specialist trả lời vào 21/10/2023
Hello Isabella, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA EAST - FT JACKSON and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

2/10 - Tồi

Troy

Không thích: Sạch sẽ
LaTunde Murrant. Rewards Specialist trả lời vào 24/10/2023
Hello Troy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA EAST - FT JACKSON and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - Xuất sắc

Chuna

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Good service
Lưu trú 1 đêm vào Tháng 9, 2023
Dannielle Rediresponse Specialist trả lời vào 11/11/2023
Dear Chuna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBIA EAST - FT JACKSON. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the good service. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 - Tồi

Dorothy

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nightmare
Horrible this place should not be on hotels .com...its not safe and it smells..the only good yhing were the people at yhe desk...its a death trap...dont stay here..lot lizzards everywhere
Lưu trú 2 đêm vào Tháng 9, 2023
Oshane RediResponse Specialist trả lời vào 14/09/2023
Dear Dorothy, Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBIA EAST - FT JACKSON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 - Xuất sắc

Linwood

Lưu trú 2 đêm vào Tháng 8, 2023
LaTunde Murrant. Rewards Specialist trả lời vào 12/08/2023
Hello Linwood, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA EAST - FT JACKSON and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - Xuất sắc

Ericka

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not enough towels or pillows
Lưu trú 1 đêm vào Tháng 8, 2023
LaTunde Murrant. Rewards Specialist trả lời vào 11/08/2023
Dear Ericka,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBIA EAST - FT JACKSON. It's great to see you enjoyed your stay, resulting in a 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. However, regarding your comment that there was not enough towels or pillows, this will be taken into consideration to improve guest experience with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 - Tốt

Jerry

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It met needs. I'm thankful.
Lưu trú 2 đêm vào Tháng 7, 2023
Antonio,RediResponse Specialist trả lời vào 27/07/2023
Dear Jerry,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBIA EAST - FT JACKSON. It’s great to hear that you found our property to be most suitable for you accommodation needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Dirty, Filthy, Mold and Bugs
We were welcome by nice lady but that was only good thing about this motel, sheets were dirty followed by dirty towels and filthy pillow. Also not to forgot fridge and nonworking tv, mildew smell from beds as if dirty sheets were not bed enough, little to NO WIFI. We did found a bug but first we assume its because hot summer in south but introduce with more when it rain later that evening.
Lưu trú 2 đêm vào Tháng 7, 2023
Carla Red Roof Management trả lời vào 21/07/2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia East - Ft Jackson. I am glad to hear that you were welcomed by a nice staff. However, It’s disheartening to read that your stay did not meet your expectation due to the situation you described regarding the lack of cleanliness in the room, the TV not working and the other concerns you listed. Please accept our sincerest apologies for any inconvenience this had on your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I will sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 - Tồi

Thomas

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Disgusting
Check in was ok room was old was not that clean once the ac was turned on cockroaches started coming out all across the room. Look like prostitution is at this hotel and drug dealers too while trying to get a refund girls with basically no clothes kept walking in and out or around the office
Lưu trú 1 đêm vào Tháng 7, 2023
Carla Red Roof Management trả lời vào 13/07/2023
Dear Thomas,We are sorry to hear your recent experience at the Red Roof Inn Columbia East - Ft Jackson did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 - Tồi

Dawkins

Lưu trú 2 đêm vào Tháng 7, 2023
Dannielle Rediresponse Specialist trả lời vào 01/08/2023
Hello Dawkins, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA EAST - FT JACKSON and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

2/10 - Tồi

Nicola

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
0 Star
The bed was way past it’s prime you could feel the springs. I found someone’s shaving cap on the shower. Someone’s car was broke into right in front of me. The attendant was beyond rude and unprofessional
Lưu trú 1 đêm vào Tháng 6, 2023
Oniel Rediresponse Specialist trả lời vào 01/07/2023
Hello Nicola,Thank you for taking the time to write a review of your stay at the Red Roof Inn Columbia East - Ft Jackson. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the shaving cap and the car. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I’ve shared your encounter with management.We appreciate your business and would love if you considered giving us another chance to win back your trust on your next stay to provide you with a 5/5 experience.Sincerely,OnielRediresponse Specialist

2/10 - Tồi

John

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Stay away
We stop here while passing through for a really quick sleep only was there about 8 hours(thank goodness) the bathroom there was mold all behind the toilet and my wife said she felt like it was gonna collapse when she sat down. The ceiling in the sleeping area was falling down this room overall was in bad need of repair. We will not be staying here again
Lưu trú 1 đêm vào Tháng 6, 2023
Oniel Rediresponse Specialist trả lời vào 26/06/2023
Hello John,Thank you for taking the time to write a review of your stay at the Red Roof Inn Columbia East - Ft Jackson. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding what seemed to be mold. To uphold our company’s high standards I’ve shared your encountered with management to ensure your satisfaction.Thank you again for posting your review. Sincerely,OnielRediresponse Specialist

10/10 - Xuất sắc

Latricia

Lưu trú 1 đêm vào Tháng 6, 2023
Oniel Rediresponse Specialist trả lời vào 04/07/2023
Hello Latricia,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Columbia East - Ft Jackson. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 9/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

2/10 - Tồi

Daniel

Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
It is in a great location, but that's the only good thing. The property is old and outdated
Lưu trú 3 đêm vào Tháng 5, 2023
Abigail RediResponse Specialist trả lời vào 08/05/2023
Hello Daniel,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia East - Ft Jackson. I'm glad that you found the location great. You indicated that you were unsatisfied with the upkeep of the property. We will take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AbigailRediResponse Specialist

10/10 - Xuất sắc

Dennis M

Lưu trú 1 đêm vào Tháng 5, 2023
Sashauna Red Roof Management trả lời vào 05/05/2023
Hello Dennis,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Columbia East - Ft Jackson. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 - Kém

Mariana

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The staff at the front desk were really nice but that as much as I can complement the place.
Lưu trú 1 đêm vào Tháng 4, 2023
Adraine RediResponse Specialist trả lời vào 26/04/2023
Dear Mariana, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Columbia East - Ft Jackson. I am happy to read that you found the staff at the front desk to be nice. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Adraine Red Roof ManagementRediResponse Specialist

8/10 - Tốt

phyllis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Dog friendly
Lưu trú 1 đêm vào Tháng 4, 2023
Dannielle Rediresponse Specialist trả lời vào 20/04/2023
Hello Phyllis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA EAST - FT JACKSON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

6/10 - Được

Elik

Đi cùng gia đình, Khách đi công tác
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
No words
Lưu trú 4 đêm vào Tháng 4, 2023
Adraine RediResponse Specialist trả lời vào 12/04/2023
Hello Elik, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Columbia East - Ft Jackson appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

4/10 - Kém

Mary

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
This motel has a good location, right off the interstate, and the room was clean and spacious. However, the bed was old and lumpy, and the room was hot! We thought that was because we were in South Carolina. We turned on the AC, but it was very loud and rattled too much for us to sleep. The AC unit also said it provided heat, so we didn't think about there being another heat source, until the next day when we checked out and I mentioned that it was hot in our room. The clerk said, "Oh, the heat must have been on in your room," and she and another clerk there laughed. It turned out that there was another heating source. It must have been set at 80 degrees!
Lưu trú 1 đêm vào Tháng 2, 2023
Toni-Ann RediResponse Specialist trả lời vào 23/02/2023
I appreciate you bringing your experience to our attention, Mary. We're happy to see that you were pleased with the cleanliness, and spaciousness of your room and that we are conveniently located off the highway. You indicated though, that your stay was less than your expectations due to the issue you described regarding the room being hot and the loud noise coming from the AC. We sincerely apologize or your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRediResponse Specialist

2/10 - Tồi

William

Đi cùng thú cưng
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was very run down. Rooms were clean, but place needs to be updated.
Lưu trú 1 đêm vào Tháng 2, 2023
Tianna RediResponse Specialist trả lời vào 11/02/2023
Dear William,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Columbia East - Ft Jackson. It was disheartening to read that we were not pleased with the upkeep of the property however, I am glad that we provided you with a clean room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I sincerely apologize that your stay didn't meet your expectations. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Tianna RediResponse Specialist

10/10 - Xuất sắc

Barbara

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2023
Tianna RediResponse Specialist trả lời vào 08/02/2023
Hello Barbara,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Columbia East - Ft Jackson appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. For future reference, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We value you as a our guest and welcome your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna RediResponse Specialist

10/10 - Xuất sắc

Kenia

Lưu trú 14 đêm vào Tháng 1, 2023
Tianna RediResponse Specialist trả lời vào 06/02/2023
Hello Kenia,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Columbia East - Ft Jackson appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Tianna RediResponse Specialist

2/10 - Tồi

Donald

Lưu trú 1 đêm vào Tháng 1, 2023
Antonio,RediResponse Specialist trả lời vào 16/10/2023
Hello Donald, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA EAST - FT JACKSON and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 - Xuất sắc

Lillie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2022
Linton RediResponse Specialist trả lời vào 29/12/2022
Hello Lillie,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN COLUMBIA EAST - FT JACKSON appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediResponse Specialist