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"This hotel has really fallen off. It used to be my first choice when visiting DC for work, but customer service has gotten pretty bad over the past year or so. They even removed the coffee/tea stations that used to exist on each floor. No coffee in the rooms and none by the elevator. "

"Did not eat breakfast "

"The hotel is beautiful and the restaurants as well. I was disappointed in the low number of staff. The people who were there were lovely, but there were not enough people working to help all of the people that needed help. It was disappointing that my bathroom ceiling was leaking, but they did fix it promptly. My in room refrigerator didn’t work and wasted all of the leftovers I brought back, and there’s no microwave, even if it had been edible. The roof restaurant bartender and manager were standouts of my experience. The biggest problem I had was a lack of staff assistance and or the complete lack of luggage carts that has resulted in serious back injury and needing to take time off of work once I returned home. I feel that in about a year hotel Nell will be an incredible experience if they continue to improve."

"everything was nice and clean had no problems only thing is there were three elevators!! All of them we super slow "

"I hope the breakfast menu will get more various. "

"The staff was so kind, personable, and knowledgeable. I got to the site early & everyone helped to make sure I was comfortable while I waited. I like that they have a place to drop bags so I could do what I needed while I waited for my room. I was able to check in about 30 mins before 4pm and I was so grateful to get settled a little bit early. The room was very clean and I felt like I had everything I needed for my stay. The experience was so good, I signed up for a loyalty account. "

"Room was very clean and had a nice view. Breakfast was wonderful - highly recommend the pancakes!"

"Everything was good "

"Great location. Hotel had minor flaws shower was leaking, not all lights worked in the room. Front desk was not very friendly "