2/10
We confirmed early check in with the hotel before we left. Upon arrival we were told that our room wasn't ready. We told the lady at the desk that our early check-in was confirmed at 6am that morning. She told us to wait in the lobby and check back in 30-40 min. We waited a while and then asked for an update and she said a room was available. We go to the room and it was not the one we booked. We went back to the desk and asked for the correct room, king suite. All the king rooms were booked and we were told there is nothing that could be done. We stayed in the room and soon discovered a fruit fly infestation and then a roach the following morning in the bathroom. Parking was waived and we were offered a $50 gift card to expedia. Out $200. Never booking with expedia or hilton again.
Allison
Lưu trú 1 đêm vào Tháng 6, 2025