4/10 - Kém
MARIA
16/11/2025
Không thích: Tiện nghi, dịch vụ
We chose to stay at this hotel specifically because it advertised that UT games would be available in all on-site outlets. After a full day at the Renaissance Festival, we were looking forward to relaxing and watching the game—especially given the $400 price tag for our room. Instead, we arrived to find that the TV system was down across the entire property.
When we contacted the front desk, we were told there was nothing they could do because it was the weekend and maintenance wasn’t available. Their only suggestion was to stream the game ourselves, yet the TVs were locked from allowing external streaming, and staff had no solution for that issue either.
For a hotel promoting game availability as a key amenity—and charging premium rates—this was incredibly disappointing. The lack of preparedness, support, and alternatives left us without the very service that influenced our decision to book here in the first place.
MARIA
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