2/10 - Tồi
Chris
19/06/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
BE CAREFUL! AVOID AT ALL COSTS
AVOID AT ALL COSTS!!!
This was the most unhelpful and unfoexible hotel we have ever had the unfortunate experience of dealing with… plus they just ignore communication and are overall very very unhelpful.
Unfortunately we had 2 family bereavements within a short space of time which meant we looked at trying to move our room to a different date… as we did want to go to the hotel but had to cancel flights and basically couldn’t turn up to the hotel because of this. We explained the situation and said we obviously didn’t expect a refund but could they help us book a different date. we asked if there was anything at all they could do with a discount on the week when we could go and they said email and they would get back to us! We have emailed 3 times and had absolutely nothing back from them. No communication and no help.
I even spoke to them and said they could rent out the room to someone else and told them we wouldn’t be able to make it, In the hope they would help us in some way on the rebooking!!
I’d really recommend a different hotel, the communication from this hotel is awful, and if you have any issues they won’t be helpful. Beware of booking and I really wouldn’t recommend booking here.
Chris
Lưu trú 7 đêm vào Tháng 6, 2023
