2/10 - Tồi
Jean-Marc
Đi cùng gia đình
31/07/2025
Không thích: Nhân viên & dịch vụ
We checked in late in the evening. I booked through Expedia a Ionian Junior Sea View Suite. Upon getting into the room, we had a view of the sea BUT also an even bigger view of the hotel entrance with heavy traffic. We could not even enjoy the balcony as we had no privacy whatsoever. Everybody could see us from the hotel entry. When asked to change room for the one we booked, I was told the hotel was full and they could maybe change us the next day. No supervisors were available but we did not find out until many hours later as the front desk kept telling us “we are talking to the manager and will get back to you”. The next day we had a full day of activities and the manager offered to put us in the same room with same view but higher up. The room was not ready though so she offered to move us that night but we had unpacked since we were staying for short period of time. The view being the same I declined switching. Then we had issues when asking for our car and towels. We found ourselves at a beach 1h30 away from the hotel with no towels so we had to bought some because they “forgot” about it. For the room the supervisor told me it was basically my fault since I refused to change rooms and for the towels issue they did not even offer to reimburse us for them since it was their oversights. Basically the managers especially Angeliki were not helpful and all she managed to do was to blame me for not changing rooms. Definitely NOT a luxury hotel at all in term of guest service.
Jean-Marc
Lưu trú 5 đêm vào Tháng 7, 2025
