2/10 - Tồi
Khách đã xác thực
13/06/2016
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
100% AWFUL
I booked (via Expedia) a NON-smoking room for two nights. I even called Travelodge directly several days before my arrival to confirm my reservation. I was told I'm set. Upon my arrival I got a SMOKING room that smelled AWFUL. I called the front desk to seek a correction. The lone female asked me to return to the desk and she will make the change. I drove up front and upon my arrival the gal told me she had no available room to change. I couldn't believe it! It was already 2 am when I checked in. I arrived in Oregon at 10:30 pm on a flight from Hawaii and drove nearly 100 miles. I had to accept my SMOKING room. The room was filthy. The rug was heavily soiled, the smoke alarm was dislodged/broken. Bed cover soiled and torn. There appeared to be blood splatters on the wall near the bed. Handing behind the bathroom door was a set of soiled towels, and looks like feces smeared adjacent to toilet. (I have photos of all these observations). I could not stay another night and left at 10:00 am. My clothes smelled of smoke my entire stay in Oregon. I will challenge a charge for two nights at this place. I will warn everyone that I know about my horrible stay. I'll also ask Oregon Dept of Health to inspect this place.
