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"NOT SAFE, do not stay here. I live in Ecuador and have come to this place a few times. However, this time I brought my elderly parents. My dad, 75 years old, got altitude sick and had a hypertensive crisis. It was 5:30 in the morning. We immediately had to get out and get to medical care so we drove to the gate; however, despite telling the guard what was happening and confirming that our booking was fully paid through Expedia, they refused to let us out and said we needed to wait until 7 am!!! It was truly unbelievable and they would not change their approach. Finally the front desk lady came and allowed us to check out, after 30 minutes of urgently and stressfully trying to negotiate with the guards. We felt trapped and incredibly unsafe. Heaven forbid the medical crisis was more urgent, I can’t imagine what could have happened. When i asked the front desk lady why they could not just charge my card on file or call me and get the card details so we could prioritize getting my dad to care, she said even though they take the credit card at check in they don’t keep it on file for whatever reason, and she stood by their policy that no one is allowed out without reporting to the front desk during business hours. Absolutely do not recommend this place; medical emergencies can happen any time and you do not want to be held captive during one like we were. They don’t care about anything but your $40, and this experience is one i never wish on anyone."

"The dinner served was terrible. No tea or coffee in the room. The refuses not plugged in. The bathroom needs an renovation "

"I got a suite and it was clean but very dated. Breakfast was outstanding. "

"yes, shopped nearby"

"The courtyard was so beautiful. The history of the building added to the intrigue and charm. The staff was very friendly and helpful. We had a wonderful 2 night stay. Safety was a high priority with a fare to buzz in guests. The breakfast was very nice and again the cavern environment told a story that added to the experience. It’s a gem in Quito. "

"A staff was exceptional, the room was beautiful, the amenities were great, the cocktails in the tavern were out of this world."

"Habitaciones limpias y camas confortables. Apreciamos la calefacción de ciertas zonas del piso en el baño. La gentileza del personal, entre otros Giovanny a la recepción, y el servicio muy atento de Diana en el restaurante (desayuno)."

"Nice property, friendly staff. "

"La habitación estaba excelente, el personal a la altura, en font desk todo muy bien, pero quien se ganó el premio fue Carilona, muy buen servicio. "