Hi Verna, thank you for leaving us this kind rating! We are glad that you enjoyed your stay and hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Danielle, thank you for leaving us this review. We apologize that our hotel missed the mark this time but we hope we see you again in the future for a better stay! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Kyle, thank you for leaving us this review. We are glad that you enjoyed your stay and appreciate your feedback. We have forwarded your comment about the small tv to our management for improvement. We hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Leonard, thank you for providing us with this feedback. We apologize for your experience at our hotel. It is our hotel's policy to hold a damage deposit on a credit card before the stay, which is promptly returned at the end of the visit. This information can be seen on the booking confirmation that was sent to you. Thank you for choosing us for your trip; we hope to see you again soon. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Jamie, thank you for leaving us this review! We are glad to know that you enjoyed your stay with us and we hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Barbara, thank you for leaving us this kind rating! We are glad that you enjoyed your stay at our hotel and we hope to see you again soon. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Jinn-Chering, thank you for leaving us this kind review! We are glad that you enjoyed your time at our hotel and the remodel of the building. We appreciate the feedback and hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Jennifer, thank you for leaving us this rating. We apologize for your experience at our hotel and we appreciate the feedback. Please contact the hotel if there are any specific issues that we can help resolve. We hope to see you again for a much improved stay. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Lil, thank you for leaving us this kind rating! We appreciate the feedback and are glad that you enjoyed your experience at our hotel. We hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Todd, thank you so much for leaving us a 5/5 rating! We are so glad that you enjoyed your stay and we hope to host you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Kevin, thank you for taking the time to leave us this rating. We apologize that our hotel missed the mark this time, and hope to see you again for an improved visit. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Jingbin, thank you for leaving us this kind rating! We are glad that you enjoyed your stay with us and we hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Dan, thank you so much for this excellent rating! We appreciate the kind feedback and hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Joseph, thank you for this excellent rating! We are thrilled to know that you enjoyed your time at our hotel and gave us a 5/5. We hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Arlen, thank you for leaving us this excellent rating! We are thrilled that you enjoyed your stay and hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Deb, thank you for leaving us this excellent rating! We are so happy to know that you enjoyed your stay with us. We hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Wincentry, thank you so much for this great review! We are thrilled to know that our hotel exceeded your expectations and that you enjoyed your stay. We will let our team know that the staff, breakfast, and linens made your visit even better. We appreciate the feedback and hope to invite you back again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hello Michelle, thank you for leaving us this review with valuable feedback. We apologize that our hotel missed the mark. We have taken your comments into consideration, and have passed them onto management for improvements. We hope you to see you again in the future for a better stay. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Danielle, thank you for leaving us this review. We are so happy to hear that your breakfast was great! We do apologize for the inconvenience of the noise. Being on a central road in Cranbrook, it is difficult to control the sound of traffic but we do appreciate the feedback and have taken it into consideration. We hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Stephen, thank you for taking the time to leave us a review. We are so glad that our staff were friendly, and apologize for your experience with the towels. We regret that our hotel missed the mark, and have taken your comments into consideration. We invite you to return in the future for an improved visit. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Raymond, thank you for leaving us a 4/5 review. We appreciate the feedback and are happy to know that you enjoyed your stay. We hope to see you again! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hello John, thank you for leaving us a 4/5 review. We are glad to hear that you enjoyed your stay and that our staff and room enhanced your visit. We apologize for the noise of the train track and have taken your comment into consideration for improvements. We have also investigated your concerns about the breakfast charge. On days with many patrons, we hold a buffet to ensure smoother operations for guests and staff. On days with smaller numbers, we resume regular dining, where the cost of the buffet (16) applies to the menu. The price of our Standards items fall under that amount, and any other items ordered are an additional cost. We appreciate your feedback and hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Jennifer, thank you for leaving us an excellent rating! We are thrilled to know that you enjoyed your stay with us. We appreciate the feedback and hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hello Julie, thank you so much for leaving us this review. We are so glad to know that you enjoyed your experience at our hotel. We hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Lori, thank you for the kind review. We are so glad to hear that you enjoyed your visit and breakfast. We hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hello Brian, thank you for leaving us this review. We are happy to hear that you enjoyed your stay. We also appreciate your feedback, and are taking these insights into consideration for future improvements. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Rob, thank you for leaving us a kind rating and feedback. We are so happy to hear that you enjoyed the breakfast and had a great experience with our staff. We have taken your comments about the pool and hot tub into consideration for future improvements. As well, we deeply apologize about the issue with the toilet, and will be following up. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Katherine, thank you for leaving us a 4/5 rating! We are so glad to know that you enjoyed your time at our hotel. We hope to see you back soon for another great stay. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook

Hi Rick, thank you so much for this kind review. We are so happy to know that you enjoyed your visit and that you find the food at our hotel delicious. We hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hello David, thank you for leaving us this kind review. We are so happy to know that you enjoyed the breakfast, pool, and hot tub. Customer service is important to us, so hearing this feedback is great and we are glad you had a pleasant visit. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi David, thank you for the 5/5 rating! We are thrilled to hear that our staff made your visit a great one, and will let our kitchen team know that you enjoyed your meals. We hope to see you again soon. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hello Randy, thank you for taking the time to leave us a great review. We are so happy to hear that the cleanliness of the hotel and the breakfast made your visit a positive one. We hope to see you again for another wonderful stay! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Amy, thank you so much for this great review. Customer service is a priority to us, so we are thrilled to know the staff made your visit even better. We hope to see you again! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Sylvia, thank you for leaving us a review with valuable feedback. We apologize that this was your experience at our hotel. We have passed on your comments about the hot tub and room to the maintenance and housekeeping teams. We have investigated the issue of the smoke. Another guest had burnt food in their microwave and the scent had drifted into the hallway. It is unfortunate that this happened while you were staying in our establishment, but want to guarantee that it was not smoke from cigarettes. We hope to see you again for a much improved stay. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hello, thank you so much for leaving us a 10/10 review. We are so happy to hear that you enjoyed your stay and that the room, facility, breakfast, and staff made your visit even better. We hope we see you again in the future for another wonderful stay! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hello, thank you for such a great review! Customer service is very important to us, so we are thrilled that you find the hotel clean and affordable, and that the staff were friendly. We hope to see you again. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Christopher, thank you for leaving us such a positive review. We are so happy to hear that you find the hotel's location convenient and enjoyed your stay. Thank you for recommending us to others, and we look forward to welcoming you again in the future for another great stay! Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Steve, thank you for leaving us a review. We apologize that our hotel did not meet expectations but we do appreciate the feedback and will use it for future improvements. Customer service is important to us, so we are forwarding your comments about the pool and hot tub, as well as the issues with the check-in and wake up calls, to our maintenance front desk teams. We hope to see you in the future for a much improved stay. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Jackie and Mel, thank you for leaving us a review. We apologize for the inconvenience of the closed restaurant and have taken your comment about the slow service into consideration for improvement. We are glad you enjoyed the food and hope you visit again for a better stay. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook

Hi Richard, thank you for taking the time to leave us a review with valuable feedback. We are truly sorry that this has been your recent experience with our hotel. Thank you for mentioning our convenient parking and premium tv services, we do appreciate it. We have taken your comments about the appearance, meal quality, beds, and coffee into consideration and have forwarded them to the appropriate departments. We strive to provide a great experience, and are working towards improving the hotel for all guests. We hope to see you again in the future for a better stay. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook.

Hi Richard, thank you for your kind words. We are so happy to hear that you always have a nice stay with us, and that our location is convenient. We look forward to welcoming you again. Sincerely,

Hello Ashley, thank you for leaving us a 5/5 rating. We are so glad you enjoyed your stay and that the beds were comfortable. Sincerely,

Hello Sandra, thank you for leaving us a 10/10 rating. We are thrilled that you enjoyed your stay. Sincerely,

Hi Jason, thank you for leaving us a review. We are so happy our staff made your stay enjoyable. We appreciate your feedback, and have taken it into consideration. Sincerely,

Hi Brent, thank you for leaving us a review and valuable feedback. We appreciate that you let us know about the issues you encountered. I have forwarded your comment about the number of towels to the housekeeping staff, and have alerted the maintenance team about the lighting concerns. We apologize that your experience with the pool did not meet expectations. We will take this into consideration and hope we can welcome you back again in the future for an improved stay. Sincerely, Heritage Inn Hotel & Convention Centre Cranbrook

Hi Chris, thank you for taking the time to leave us a review. We are so glad you enjoyed the breakfast. Sincerely,

Hi Brian,We apologize for the extended check-in procedure and any complications you experienced. Your feedback is valuable, and we will review our processes to ensure a smoother and more efficient check-in for our guests. We appreciate your understanding regarding the billing issue and have taken steps to correct it promptly. We hope to have the opportunity to better serve you on your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook

Hi Chayanna,We're happy to hear that you found the room nice and our location convenient. Your positive feedback about our staff is greatly appreciated. We apologize for any inconvenience regarding the hot tub temperature and will promptly address the issue to ensure a more enjoyable experience for our guests. We look forward to welcoming you back for another comfortable stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook

Hi Steve,Thank you for sharing this feedback from your recent stay with us. We hope to have the opportunity to welcome you again for an improved experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook

Hi Brianna,Thank you for sharing this great rating. We look forward to your next visit, and we appreciate you choosing our hotel.Sincerely,Heritage Inn Hotel & Convention Centre Cranbrook