"My friend and I enjoyed a great stay at Menta. The room was clean with a good layout. Seamless check in process, and easily found parking close by. George was absolutely wonderful. Amazing food recommendations and he was so kind in all our interactions. Will definitely be visiting again!"
"We paid for ocean view but they put us on floor 2. You definitely don’t have a view from there though. Be sure to ask for floor 4 or 5. Out toilet broke on the night and they did try to fix it. Was not repaired till next morning. That was good but they might have offered us a different room since the toilet did not work all night long. Not terrible but I think they should have offered. The hotel was not that busy.
Besides the toilet problem it was a very nice stay. "
"Our go-to hotel for stays in Chania; well maintained hotel with comfortable clean rooms, friendly staff and an excellent breakfast service with eggs etc cooked to order as well as an excellent cold buffet selection. "
Domes Zeen Chania, a Luxury Collection Resort, Crete
6/10 Okay
"The property was nice and very well kept. The staff at the front desk were not very kind except for one customer relations woman who was very helpful and lovely. I think her name was Marialena. She went out of her way to be accommodating and caring and helpful. Otherwise the other front desk staff were not particularly welcoming. The breakfast was a bit limited in its choices especially for healthier options such as fresh fruit. "
"Let’s start with the many positives of this experience:
- location is excellent, a few steps from the beach and with bars and shops on your doorstep
- rooms are very big and have a balcony, good air-conditioning and a safe
- beds are long
- shower pressure is excellent, the olive oil toiletries too
- everything feels very clean and tidy
- the pool area has many sun-beds
- staff is polite and friendly and there is an app to request the time your room is made up
- breakfast and dinner buffet offer good variety, were different every night and included meat fish vegetables and local specialities. Items are constantly replenished and overall I think meals are excellent value
- overall, it’s a very good experience.
The following would require improvement, small adjustments would allow to step up from good to excellent:
- when you book a double, as a couple, you expect a double bed or at least not to have single sheets and single mattress toppers, that leave a gap between you and your partner during the night. We basically slept in separate twin beds for a week. The bed itself is ok but I didn’t enjoy the twin bed set-up or find it relaxing when on holiday with my partner!
- bathroom towels are small and rather thin
- the hotel’s beach has no sun-beds (but the nearby beach does at 7 euros a day)
- no private parking…we had no issues street parking in October but I wonder how busy this may get in peak season
- the coffee from the machine at breakfast could be better.
"
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