Search Hotels Near Crystal Lake City Hall, Crystal Lake

"A wonderful stay with so much to do we never left the property! Our kids had a blast (ages 10, 7 and 4)."

"Gym was tiny. Parking was fine. Staff barely spoke English. Buffet was average. Parking was fine. Room smelled horribly of a cleaner or something. Felt like they were overcompensating for a cover up. Will not stay again."

"The bed was not supportive. I slept on the couch the first night. The second night I decided to try across the foot of the bed. That worked for the night. The shower liner had mold from where it folded together and hasn't dried out. There's a water spot on the ceiling, which means there's a leak, or an old leak was not repaired properly. There is moisture, possibly mold, growing there. I have not had this experience the previous 2 years I've stayed here for the event I was attending. But my stay this time was not what it should have been for the price that was paid for the room."

"Pool area was very nice. The hot tub was hot and the pool wasn't freezing. The pool room itself was warm. Perfect for these winter days. Very good area close to restaurants and only a few minutes from the mall. Good breakfast options. Would definitely stay here again."

"Room was extremely dirty. Had fast food from previous guests still in the trash that smelled horrible. Staff was rude when I called the front desk to ask for a new room. "

"Great staff and lovely hotel. Liked the location as well."

"Bathrooms looks "

"G"

"This hotel was absolutely disgusting. I should be reimbursed some of my money spent on this hotel. I have pictures and videos of it to prove. The curtains were sliced in strands ripped apart, nothing was clean. Literally filthy. Disgusting. Says it is a 100% smoke free and pet free building. Everyone smokes cigarettes and pot. The rooms smell of smoke terribly. As someone staying for medical reasons at the hospital in the city, I could not breathe. I requested a new room and the guy at the desk was rude and did not apologize he immediately said "WELL YOURE NOT GONNA GET A REFUND!" there was dog feces in the hallways and stairwells. People coming and going at all hours that do not even belong there. The lobby full of partying smoking pot. The linens were dirty, the dishes dirty. I had to buy cleaning supplies and clean the room before we could even move our stuff in. I ended up going to doctor, my back was so bad from the terribly used and worn out mattress on the bed and sleeper sofa. It was all falling apart. Even the wall art had water damage stains across it. Housekeeping did not show up once in 3 weeks. I continued to buy my own cleaning supplies and linens. The toaster was full of old food. The cook top disgusting. The table carved into graffiti. The windows were so filthy you could not see outside. The TVs are extremely old and outdated, also small. The internet was out most of the time. The key cards have to be activated EVERYDAY. Always locked out. DISGUSTING!"