Dear Valued guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with incomplete part. I greatly appreciate your comments about aspects of the room that need updating I am so sorry for such uncomfortable you may have experienced during your stay, which did not meet your expectations; please allow me to express my sincerest apologies. Our mission are provide the best services to bring the satisfaction for every customer. So, we had to make every effort about that. Therefore your feedback is very important to us to point out that we still have lack of professional in our services and we must be try more and more. Du Lys Hotel hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hieu (Ms.) Sales Manager