I requested a twin bed but there was no reply and when I arrived, they said no twin beds. They managed to add extra bed which is good enough but it took up a lot of space.
Next day they told us they could change to a twin bed room but we only stayed 2 nights so it's kinda no point.
My mum forgot her bag by the swimming pool and the staff found and kept it safe. So it's an extra point in a way but to be honest, any hotel would do that up to my standard.