2 hồ bơi ngoài trời, ghế dài tắm nắng

Nhận xét về Khách sạn Grand Tourane

5 out of 5
Khách sạn Grand Tourane
252 Đường Võ Nguyên Giáp, Đà Nẵng

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 257/443 nhận xét" "
Đánh giá 8 - Tốt. 129/443 nhận xét" "
Đánh giá 6 - Được. 38/443 nhận xét" "
Đánh giá 4 - Kém. 8/443 nhận xét" "
Đánh giá 2 - Tồi. 11/443 nhận xét" "

9,0/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,2/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

DH

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Khách sạn đẹp gần bờ biển
Phòng đẹp, vị trí thuận tiện, gầm biển và dịch vụ tốt.
Lưu trú 1 đêm vào Tháng 6, 2018

10/10 - Xuất sắc

ON HOA

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfekt
Lưu trú 2 đêm vào Tháng 5, 2024
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 25/05/2024
Dear Mr Ta,We are deeply honored to receive your exceptional 5 out of 5 review.Your kind words and feedback are greatly valued and serve as a wonderful encouragement for our team. Thank you for taking the time to share your experience with us.Warm regards.

10/10 - Xuất sắc

noriyoshi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 19/05/2024
Dear Mr/Ms NoriyoshiThank you for your wonderful review! We're thrilled to hear you enjoyed your stay at Grand Tourane Hotel. Your kind words about mean a lot to us.We look forward to welcoming you back soon!Best regards,

8/10 - Tốt

KAZUSHI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ここは韓国かと思えるほど、観光客が多かったです。予想よりも横長な街で、一番栄えてそうな立地のはずでしたが、歩くとちょっと距離があるかな。
Lưu trú 2 đêm vào Tháng 5, 2024
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 14/05/2024
こちらこそ、レビューをいただきありがとうございます! グランドトゥーランホテルでのご滞在をお楽しみいただけたようで、大変うれしく思います。次回のご来訪でも、また素晴らしい思い出をお作りできるよう努めてまいります.

10/10 - Xuất sắc

Melanie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location for the beach, dragon bridge, and night market. Quiet at night. Walking distance to very good seafood restaurant. Very good breakfast selection. Our 9 year old son enjoyed the pool.
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 30/04/2024
Dear Mr/Ms MelanieThank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed our hotel's convenient location near the beach, dragon bridge, and night market. It's wonderful to know that you found the area quiet at night, ensuring a peaceful stay.We're also glad to hear that you appreciated our breakfast selection and that your 9-year-old son had a great time at the pool. Providing a memorable experience for families is always our goal, and it sounds like we succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back again in the future for another fantastic stay! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Best regard.

10/10 - Xuất sắc

Mark

Lưu trú 8 đêm vào Tháng 4, 2024
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 19/05/2024
Dear Mr Mark Thank you for your fantastic review! We're delighted you had such a positive experience at Grand Tourane Hotel. Your amazing feedback is greatly appreciated.We look forward to welcoming you back soon.Kind regards,

10/10 - Xuất sắc

HYUNJUN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 19/04/2024
Dear Mr/Ms HYUNJUN,Thank you for your glowing review! We're delighted you enjoyed your stay. Your kind words mean a lot to us, and we'll be sure to share them with our team. We look forward to welcoming you back soon!Best regards,

10/10 - Xuất sắc

MINHHUE

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Well run hotel with excellent service and room conditions. One of the good options for our family to stay with future Da Nang visits . Thank you.
Lưu trú 1 đêm vào Tháng 3, 2024
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 08/04/2024
Dear Ms HueThanks so much for your kind review! We're really glad you enjoyed your stay with us and found our service and rooms up to your standards. We'd love to have you and your family stay with us again next time you're in Da Nang. Thanks for choosing our hotel!Bes regards

10/10 - Xuất sắc

Steve

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I've stayed here many times and the staff has always been exceptional. The location is walking distance to many great restaurants.
Lưu trú 5 đêm vào Tháng 2, 2024
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 11/03/2024
Dear Mr Steve,Thank you for your continued loyalty and for sharing your positive experience at Grand Tourane Hotel.We're delighted to hear that our exceptional staff and convenient location near great restaurants have consistently met your expectations.We appreciate your feedback and look forward to welcoming you back for another memorable stay.Best regards,

10/10 - Xuất sắc

Helena

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bästa hotellet!
Mycket fint hotell, personalen var trevlig och hjälpsam. Rent på rummet, dock fick vi be om extra handdukar fast vi bokat för fler personer. Ligger perfekt på stranden med gångavstånd till sevärdheter. Frukosten var helt fantastisk! Det fanns allt man önska och lite till. Kan bara rekommendera och ge 5 av 5 i betyg.
Lưu trú 2 đêm vào Tháng 1, 2024
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 05/02/2024
Kära fru HelenaTack för din recension! Vi är glada att du trivdes under din vistelse och att vår personal var till hjälp. Vi ber om ursäkt för besväret med extra handdukar och uppskattar din feedback. Vi är glada att du gillade vår strandnära läge och fantastiska frukost. Tack för det perfekta betyget och rekommendationen! Vi ser fram emot att välkomna dig tillbaka snart.Vänliga hälsningar.

8/10 - Tốt

GAURAV

Đi cùng gia đình
Thích: Tiện nghi phòng
Không thích: Sạch sẽ
Lưu trú 4 đêm vào Tháng 1, 2024
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 22/01/2024
Dear Mr/Ms GAURAV,Thank you for your fantastic review! We're thrilled to hear you enjoyed your stay.Our team appreciates your feedback and is motivated to keep exceeding expectations.We look forward to welcoming you back soon!Best regards.

8/10 - Tốt

Piyush

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location
Lưu trú 2 đêm vào Tháng 12, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 08/01/2024
Dear Mr/Ms Piyush SharmaThanks for the positive review! We're glad you enjoyed our fantastic location. We look forward to welcoming you again soon. Best regards

10/10 - Xuất sắc

ALEXANDER

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 06/12/2023
Dear Mr Alexander,Thank you for your outstanding review. We're thrilled you enjoyed your stay at Grand Tourane Hotel. Your feedback is shared with our team, inspiring us to maintain our high standards. We appreciate your choice and hope to welcome you back soon.Warm Regards.

10/10 - Xuất sắc

JEONGHYEOK

Lưu trú 2 đêm vào Tháng 11, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 04/01/2024
Dear Mr/Ms JEONGHYEOKThank you so much for your excellent 5-star rating! We're thrilled to know that your experience exceeded expectations.Providing top-notch service is our priority, and we're delighted to have met your satisfaction. If there's anything specific that stood out during your stay or any way we can enhance your future visits, please let us know.We look forward to hosting you again and creating more memorable moments. Best regards

6/10 - Được

Karen, Victoria

Thích: Sạch sẽ, nhân viên & dịch vụ
The staff were good. The room was beautiful. The hall carpets are old and stained so bad. Lots of convenience stores near by. Beautiful beach but too rough to swim in.
Lưu trú 6 đêm vào Tháng 11, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 30/11/2023
Dear Mr/Ms KarenThank you for choosing Grand Tourane Hotel. We appreciate your positive comments about our staff and the beautiful room. We apologize for any inconvenience caused by the condition of the hall carpets and assure you that we are working to address this issue.Your feedback is invaluable, and we hope to welcome you back for an improved experience.Best regards.

10/10 - Xuất sắc

THI PHUONG HIEN

Lưu trú 3 đêm vào Tháng 11, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 04/01/2024
Dear chị HiềnChân thành cảm ơn vì sự đánh giá 5 sao tuyệt vời trên Expedia của chị! Sự hài lòng của chị và gia đình là nguồn động viên lớn cho toàn bộ nhân viên khách sạn. Mong rằng sẽ có cơ hội được phục vụ chị thêm nhiều lần nữa. Trân trọng

6/10 - Được

Hong

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 9, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 11/09/2023
Dear Mr/MsHong,Thank you for taking the time to share your feedback about your recent stay at our Grand Tourane Hotel. We appreciate your honest review, as it helps us continually improve our services and guest experiences.If you have any specific comments or suggestions about your stay, please let us know. Your input helps us improve and provide better experiences for our guests.We hope to have the chance to welcome you back in the future and offer you a more enjoyable stay.

10/10 - Xuất sắc

Natasha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 8, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 05/09/2023
Dear Mr/Ms Natasha,We are absolutely thrilled to receive your 5-star review on Expedia following your stay at the Grand Tourane HotelThank you for taking the time to share your feedback with us. It brings immense joy to our team to learn that your experience with us exceeded your expectations. Providing our guests with a memorable and comfortable stay is our top priority, and we are delighted to have achieved this during your visit.Thank you once again for choosing the Grand Tourane Hotel for your accommodation needs. We can't wait to welcome you back soon!Best regards.

10/10 - Xuất sắc

suwabe

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
海に非常に近く、部屋からの眺望も大変良かった。部屋も広く快適だったが設備自体は若干古さを感じた。
Lưu trú 4 đêm vào Tháng 8, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 21/08/2023
Dear Mr/Ms SuwabeThank you for staying at the Grand Tourane Hotel. We're pleased to know you enjoyed our seafront location and the wonderful views from your room.We're grateful for your positive remarks about the room's comfort and size. Your feedback regarding the facilities is duly noted, and we're already working on improvements to provide a more up-to-date experience.Your input is invaluable, and we look forward to hosting you again for an even better stay.Best regards.

4/10 - Kém

Enrico

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 8, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 25/08/2023
Dear Mr/MsEnrico,We're grateful for your stay at the Grand Tourane Hotel and for taking the time to provide feedback. We apologize for any shortcomings in your experience. Your comments are valuable as we strive to enhance our services.Please consider us again for a more enjoyable stay.Best regards,Grand Tourane Hotel

10/10 - Xuất sắc

Robert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property and the service was excellent.
Lưu trú 2 đêm vào Tháng 8, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 14/08/2023
Dear Mr Robert,Your positive review about your stay at the Grand Tourane Hotel has truly brightened our day! We're thrilled to learn that you loved our property and appreciated the excellent service we provided. Crafting remarkable memories for our guests is what drives us, and your kind words validate our efforts. Should you have any suggestions or insights on how we could further enhance your future visits, please feel free to share. We're eagerly awaiting the opportunity to welcome you back to the Grand Tourane Hotel for another exceptional experience!Best ragards.

10/10 - Xuất sắc

Hieu

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great about this hotel, from the friendly staff to the clean, modern and spacious room. The breakfast buffet and room service food was also very good. Will definitely return when back in DaNang.
Lưu trú 2 đêm vào Tháng 8, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 09/08/2023
Dear Mr Hieu We're really glad to hear that you had a fantastic experience at Grand Tourane Hotel! Your kind words about our friendly staff, modern and spacious rooms, and delicious dining options mean a lot to us. We can't wait to have the pleasure of hosting you again the next time you're in Da Nang!Best regards.

10/10 - Xuất sắc

Hieu

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 8, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 10/08/2023
Dear Mr Hieu,Thank you for your 5-star review on Expedia following your stay at the Grand Tourane Hotel. We're thrilled that you had a fantastic experience with us.Your positive feedback about our facilities and services is greatly appreciated. We look forward to welcoming you back for another outstanding stay.Best regards,

8/10 - Tốt

Johan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nothing special
Ok Hotel, doesn’t feel like 5 stars at all though. Very thin walls and doors you actually hear the people in the other rooms talk, even if it’s with a very low voice. Great location just next to the beach. The breakfast is meh.
Lưu trú 6 đêm vào Tháng 7, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 07/08/2023
Dear Mr/Ms JohanThank you for sharing your thoughts about your recent stay at the Grand Tourane Hotel.We're pleased you enjoyed our beachfront location. However, we apologize for any inconvenience caused by noise and the thin walls. We'll address this issue to enhance our guests' experience.We're sorry the breakfast didn't meet your expectations. Your feedback will help us improve this aspect of our service.Your insights are important to us, and we hope to welcome you back for a better experience in the future.Best regards,

10/10 - Xuất sắc

Jayon

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed two nights with little kids. Room was a bit outdated and bathroom shower booth was too small. But the room was clean and the beach view was amazing. Really close to the beach. A bit far from restaurant areas - so we had to take a Grab (Uber-like). We enjoyed their pool a lot too. Pool was not the cleanest to be honest but was pretty big and not too deep. Also their breakfast buffet was best (compared to other hotels we stayed later). Strongly recommend!!
Lưu trú 2 đêm vào Tháng 7, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 31/07/2023
Dear Mr/Ms JayonThank you for choosing Grand Tourane Hotel for your stay and taking the time to share your feedback. We are glad to hear that you enjoyed the clean room with a fantastic beach view. Our location close to the beach offered convenience, but we understand the distance to restaurants required Grab rides. We are delighted that you had a great time at our pool and found our breakfast buffet to be the best compared to other hotels. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful experience.Best regards,

10/10 - Xuất sắc

Marieke

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay. Lovely breakfast buffet. Used roomservice once and it was great. Pool was really nice, beach right across the street. 20 min walk to the Dragon Bridge and market.
Lưu trú 3 đêm vào Tháng 7, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 24/07/2023
Dear Mr/Ms Marieke,We are truly grateful for your decision to stay at the Grand Tourane Hotel and for sharing your delightful experience with us.. Your kind words motivate us to continually provide top-notch service. We look forward to having you back with us in the future. If there's anything else we can do to enhance your next visit, please do not hesitate to reach out. Have a safe and pleasant journey!Best regards.

10/10 - Xuất sắc

William R

Lưu trú 2 đêm vào Tháng 6, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 03/07/2023
Dear Mr William,Thank you for choosing the Grand Tourane Hotel and rating your experience a perfect 10 out of 10. We appreciate your feedback and are delighted to know that you had a wonderful stay with us.Your satisfaction is our priority, and we are thrilled to have exceeded your expectations. Our team works hard to provide exceptional service and create memorable experiences for our guests, so your kind words are truly motivating.Thank you once again for your review. We look forward to welcoming you back to the Grand Tourane Hotel in the future for another exceptional stay.Best regards

10/10 - Xuất sắc

Anh Ngoc Nguyen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 6, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 20/06/2023
Dear Mr/Ms Ngọc AnhThank you for your excellent review of our Grand Tourane Hotel. We greatly appreciate your perfect rating of 10 out of 10 and are thrilled to hear about your exceptional experience with us. We eagerly look forward to welcoming you back and providing you with another exceptional stay.Warm regards.

10/10 - Xuất sắc

OHNO

Lưu trú 2 đêm vào Tháng 6, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 10/07/2023
Dear Mr/Ms OHNO,Thank you for choosing to stay at our Grand Tourane Hotel and for your excellent review rating us 5 out of 5. We are thrilled that you had a fantastic experience during your stay.If there is anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back to our Grand Tourane Hotel soon.Best regards,

10/10 - Xuất sắc

Hien

Lưu trú 1 đêm vào Tháng 5, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 02/06/2023
Dear Mr/ Ms Hien,Thank you for rating our Grand Tourane Hotel with a perfect score! We appreciate your positive feedback and are thrilled that you had a fantastic experience during your stay. Our team is grateful for your kind words and we hope to have the opportunity to welcome you back in the future.Best regards,

10/10 - Xuất sắc

Vinh

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely stay in this hotel . Very clean and beautiful rooms with magnificent layouts and view.. staff are very friendly and helpful .. pool is large and has a swim Up bar.. buffet has nice selection.. beach is directly across the hotel so very convenient.. Dragon bridge is only 3 minutes away by taxi and 5 min into the down town area . Love this hotel!
Lưu trú 2 đêm vào Tháng 4, 2023
Hotel Management Team trả lời vào 19/05/2023
Dear Mr Vinh Thank you for choosing to stay at our Grand Tourane Hotel and for taking the time to leave such a positive review. We are thrilled to hear that you had a great experience during your stay with us.We are dedicated to providing exceptional service and ensuring that our guests have a memorable and comfortable stay. It's wonderful to know that we were able to meet your expectations and provide you with a positive experience.Your kind words mean a lot to us, and we truly appreciate your feedback. We look forward to welcoming you back to our hotel in the future. If there is anything else we can do to enhance your next stay, please do not hesitate to let us know.Thank you once again for your review, and we hope to have the pleasure of serving you again soon.Best regards,

10/10 - Xuất sắc

Giuseppe

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sunshine and the rest of the staff were friendly and professional
Lưu trú 7 đêm vào Tháng 5, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 16/05/2023
Dear Mr Giuseppe,Thank you so much for taking the time to share your experience at Grand Tourane Hotel. We greatly appreciate your kind words and positive feedback It is our utmost priority to provide exceptional service and create a welcoming atmosphere for our guests, so we are thrilled to hear that you found our staff to be friendly and professional. We will definitely pass on your compliments to the rest of the team, as they will be delighted to know that their efforts made a positive impact on your stay.We sincerely appreciate your recommendation and thank you for choosing Grand Tourane Hotel. Should your travels bring you back to our area, it would be our pleasure to welcome you again for another exceptional stay.Warm regards,

10/10 - Xuất sắc

KUNIHIRO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 08/05/2023
Dear Mr Kunihiro,Thank you for choosing to stay at Grand Tourane Hotel, and take the time to share your excellent review with us. We truly appreciate you perfect rating.It brings a great joy to hear that you had a fantastic experience during your stay with us. Our team strives to provide exceptional service and ensure that every guest feel welcome and comfortable through their visit. Your positive feedback will be shared with our staff, who will be delighted to know that their efforts have been recognized and appreiated.Thank you once again for your kind rating, and we looking forward to welcoming you back to our hotel for the next trip in Da Nang. Warm regards,

10/10 - Xuất sắc

William

Thích: Nhân viên & dịch vụ
Location near the beach was good but carpet was old and worn and elevators could use a facelift. Concierge was awesome.
Lưu trú 4 đêm vào Tháng 4, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 24/04/2023
Dear Mr WilliamThank you for taking the time to share your experience at our Grand Tourane Hotel. We appreciate your feedback and delighted to hear that you found our location near the beach to be good.We apologize for any inconvenience caused by the condition of the carpet and the worn elivators. We take your comments seriously and will work to improve these areas in the future.We are pleased to here that you had a positive experience with our concierge. Our team strives to provider excellent services to all our guests and we thrilled to hear that we exceeded your expectations.Thank you for choosing to stay with us at Grand Tourane Hotel, and we hope to have the apportunity to welcome you back in the near future. Best regardsHotel Managment Team.

10/10 - Xuất sắc

Viet, Sunnyvale

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
nice room, nice view, clean
Lưu trú 2 đêm vào Tháng 4, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 20/04/2023
Dear Mr Viet,Thank you for taking the time to leave us a review about your recent stay at Grand Tourane Hotel. We are delighted to hear that you enjoyed your room and the view, and that our housekeeping team exceed your expectations in terms of cleanliness.We take great pride in providing our guets with exceptional services and comfortable accommodations, and it is always wonderful to hear that our efforts have been appreciated. We hope you had a chance to experience other amenities that our hotel has to offer such as our on-site dining option and spe services.Thank you again for choosing to stay with us at the Grand Tourane Hotel, and we hope to have a pleasure of welcoming you back in the future.Best regards, Hotel Management Team.

10/10 - Xuất sắc

Andrius

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 4, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 20/04/2023
Dear Mr Andrius. Thank you for sharing your experience at our Grand Tourane Hotel, we are thrilled that to see you rated us at perfect 10/10 and that you enjoyed your stay with us. It is wonderful to hear that you found our facilities and services to be satisfactory. We are strive to provide our guests with best possible experience, and it's great to know that we met your expectations.Your feeback is valuable to us, and we are make sure to share your comment with our team. We are confident that your high rated will serve as motivation for us to continue delivering exceptional serives.Thank you once again for choosing our hotel. and we hope to have opptortunity of welcoming you back in the futureBest regards

6/10 - Được

Carine

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The accomodation itself was good, but the check-in was disappointing: the staff barely understood English; only after insisting we could get a second key, and we had to hand over our passports during the whole stay at the hotel. The bell boy was showing off with our luggage and wanted a bigger fee. However the staff at the restaurant where we had dinner was very friendly and spoke good English. When we had to check out my husband got his brother-in-law's passport. Luckily we had to leave the hotel at the same time. Furthermore they did not appreciate that we arranged our own transport.
Lưu trú 4 đêm vào Tháng 4, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 20/04/2023
Dear Ms Carine, Thank you for taking the time to share your feedback about your recent stay at Grand Tourane Hotel. We are pleased to hear that your found our accommodation to be good and that the staff at the restaurant provided friendly services and spoke good English.However, we are sorry to heat that your check-in experience was disappointing due to language barrier and requirement to hand over your passports. We understand that this can be an inconvenience, but it is a standard procedure in Vietnam to register all guests with local authorities.We apologize for the behavior of our bellboy and any inconvenience caused, we will take the necessary's steps to ensure that this does not happen again in the future.We value your feedback as it hepls us to improve our services and provide a better experience for our guests. We hope that you will give us another oppertunity to serve you and exceed your expectations in the future. Best regards, Hotel Management Team.

10/10 - Xuất sắc

Wayne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 8 đêm vào Tháng 3, 2023
TÔN QUỐC HUY Mr. | E-Commerce Manager trả lời vào 10/04/2023
Dear Mr WayneWe greatly appreciate your good review and are thrilled to hear that you enjoyed your time with us.At Grand Tourane Hotel, our team works hard to provide exceptional service to all our guests, and it's heartening to know that our efforts have been recognized. Your feedback motivates us to continue delivering the best possible experience to all our guests.It was a pleasure to have you stay with us, and we hope to have the opportunity to welcome you back soon.Best regards,

10/10 - Xuất sắc

Johannes

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There really isn’t anything to dislike in this hotel! All the staff, without exception, are attentive, very friendly and helpful. Rooms are large and bright with beautiful water views, great showers wtc. A marvellous selection of food for breakfast and nicely presented - temptations abound to sample more than is probably good for you! However, a swim in the huge swimming pool (incl. bar!) will solve all calorie problems. - Grand Tourane is a grand hotel to unreservedly recommend!
Lưu trú 5 đêm vào Tháng 2, 2023
Mr. Huy Ton trả lời vào 21/02/2023
Dear Mr JohannesThank you for taking the time to write such a wonderful review of our hotel. We're thrilled to hear that you enjoyed your stay with us, and that our attentive and friendly staff, spacious rooms, beautiful water views, and delicious breakfast all contributed to making your visit a memorable one.We're especially glad that you had the chance to take a dip in our large swimming pool and enjoy a refreshing drink at the bar. It's always our goal to provide our guests with a relaxing and rejuvenating experience, and it sounds like we succeeded in doing so during your stay.Once again, thank you for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Grand Tourane in the future!Best regards,Hotel Management Team.

10/10 - Xuất sắc

jari

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Upea pavelu
Loistava hotelli uskomattoman hienolla palvelulla plussaa hyvästä allasalueesta
Lưu trú 8 đêm vào Tháng 1, 2023
Mr. Huy Ton trả lời vào 21/02/2023
Dear Mr Mr/Ms Jari,Thank you for taking the time to share your positive experience with us about your recent stay at Grand Tourane HotelWe are delighted to hear that you enjoyed our hotel and our pool area. Our team works hard to provide exceptional service and it's always great to hear when we've succeeded.We appreciate your positive comments and we hope to have the opportunity to welcome you back soon for another enjoyable stay.Best regards,Hotel Management Team.

10/10 - Xuất sắc

YOUNG SEOB

Lưu trú 3 đêm vào Tháng 12, 2022

10/10 - Xuất sắc

Minh

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2022

10/10 - Xuất sắc

Sharon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hotel is fabulous. Large rooms. Excellent location. Fabulous swimming pool. Breakfasts couldn’t be better. Kept staying longer than planned. Joy at the tourist info desk was extremely helpful.
Lưu trú 2 đêm vào Tháng 11, 2022

6/10 - Được

SHINICHI

Lưu trú 4 đêm vào Tháng 10, 2022

10/10 - Xuất sắc

KWANGHYUN

Lưu trú 4 đêm vào Tháng 10, 2022

8/10 - Tốt

Robert

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Classy Hotel
Directly opposite the main beach, and with it's own large pool, this is a great hotel for a short break. We were given an upgraded room which was nice to look over the ocean, unfortunately there is loudspeakers on the beach path playing music all night. If you are a light sleeper I recommend getting a room facing the city. The room it's self was lovely. Good mattress, pillows and sheets. Nice bathroom, good tv channels and internet. Staff were very helpful, and even provided an umbrella to borrow. We went on a couple of excursions the hotel staff helped organise. It was not my first visit, and it will not be my last. Thankyou GT Hotel
Lưu trú 3 đêm vào Tháng 9, 2022

10/10 - Xuất sắc

Adam

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The pool is amazing. The room had a great view of the beach and sunrise. The staff are super helpful. Breakfast was great and slightly different each day. One thing that was not great was wifi. A few times it didnt work but apart from that wverything was great.
Lưu trú 5 đêm vào Tháng 7, 2022
Mr. Huy Ton trả lời vào 23/08/2022
Dear Mr Adam,Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,Hotel Management.

6/10 - Được

HIROYUKI

Lưu trú 1 đêm vào Tháng 7, 2022

10/10 - Xuất sắc

Brian

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly staff, breakfast options were amazing, convenient location by the beach and great amenitites
Lưu trú 3 đêm vào Tháng 6, 2022

10/10 - Xuất sắc

Hannah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay, staff are amazing.
The staff were very attentive, especially the bar staff downstairs and the pool staff. The hotel manager was lovely too. The sea view was the best view we have had from a hotel room - highly recommend paying for the upgrade. Only part that could of been better was to have the sky bar open for drinks at nighttime but I understand this was due to covid measures.
Lưu trú 4 đêm vào Tháng 6, 2022