Unfortunately this was not the first time we have encountered this in our bookings through hotels.com in our travel us over the last month, but the room we actually got (a triple with 3 twins instead of the Jr suite) was not at all like what was pictured on the site and the hotel was completely booked. The partial sea view was a sliver of water between buildings and the balcony was shall and narrow, trip people couldn't stand side by side on it and no seating. The room did have a Kitchenette and a washer (bonus) but the server/sofa was not present. The staff were eager to please and help but the language was a barrier with most employees save for one a at the desk. Housekeeping came early each day before 10am when we were still on the room, so we never had our room cleaned for a 3 day stay. There were small flies/LG nats everywhere in the stairwells (annoying). The pool and view looked better that expected, but we never got the chance to go in (small and a few loungers on the deck around). Breakfast was only until 9, and always a mad house. The food was tasty and the were primarily asian options and special Tet dishes, but they make eggs to order as well. I never got to have any fruit it was always gone as soon as it was brought out. Usually had to wait for fresh food to be added to empty buffet chafing dishes in order to get a chance to try them. The beach near the hotel is fabulous! One of the bests along the huge stretch! You can walk for miles &/or rent a chair.