Dear our beloved guest, Thank you so much for chosing to stay with us. Its our pleasure to be at your service. Hope to see you again. Best regards, Ruby Hotel Team

Dear Mr.Pham, Thank you for your review. All your comment is very valuable for us to improve our quality. We are very sorry about your inconvenient. Actually, all amenities we will give you as much as you want with free of charge but maybe there are some misunderstand with you and our housekeeper. We think there are some misunderstand about our owner and reception, our owner did not show up at hotel, maybe the man you meet at hotel at night is our security, we would like to give you our applogize if he has some thing not good with you Hope you give us some change to improve our service and staff quality. Thank you have a nice day Best regards

Dear Chengan, Thank you for leaving us our ranking and review. Hope to serve you again when you come back Danang city Best regards, Ruby Hotel

Dear our valuable guest, Firstly, we would like to say thank you for your chosing our hotel to stay during you trip. Secondly, we are very sorry about our late respond you review. About your fee to upgrade your room, maybe this is our false to make you misunderstand, total sea view room rate is 2 millions (not mean you pay more 2 millions) In lobby have air-con but because our receptionist did not turn it on. You are right about smoking smell in the lobby, because our room is non-smoking so most of guest come to lobby and smoke. We are very sorry about this inconvenient With your review about maps, we are very appreciate, now we prepared some maps for guest. We have meeting with our housekeeper, because she can not speak English so she can not understand you. It make your inconvenient occur, we still improve day by day. The nigh-shift staff is our security. We are very sorry with what he did with you. We hope you give use some change to improve ourself. Thank you and have a nice day Best regards