2/10 - Tồi
Eamon
Khách đi công tác, Đi cùng bạn đồng hành
12/10/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When I checked in I was greeted by a young woman who was not especially polite. I expect more from someone in the service industry. I was given two room keys, and was given the wrong room type. I later found out that one of my keys was to my correct room type, and the other was to a different room with reversed room numbers on the same floor. The other key was to the room I should have received, and I only found this out later by trying to use that key to enter my room and it not working. I confirmed it was the wrong key by walking to the alternative, swapped room number, and being astonished to see that my key worked for a room that was never given to me officially by the front desk woman.
When I went down to the front desk to get some help, no one was there. I waited around and eventually someone came by and was very confused that their co-worker could have made such a mistake and they even had trouble finding my reservation because they kept trying to look it up by room number, which was of course incorrect in their system. When I let them know to check by the other room number, they finally found it and reprogrammed my second key correctly.
Downtown Dallas is pretty rough overall, so I can't blame this hotel too much for being in that neighborhood, but the hotel is definitely run down and although it was cheaper, it still wasn't worth the price. The air conditioner was very noisy and the bathtub drain clogged.
I don't think I'll stay again unfortunately.
Eamon
Lưu trú 1 đêm vào Tháng 9, 2025