We arrived almost 2 hrs after check in time and our room was still not ready! They wanted to make us wait longer but we needed to change because we were going out. I suggested they give us another room, which couldn't accommodate the number of people in our party, to wait in until ours was ready. They begrudgingly obliged. They continued to add that our original reserved room would be ready when we came back. 6 hrs later, it again was not, and they also did not hold our room for us! Due to lack of communication within their staff, the lady at the front desk was not aware that we were waiting for our room. Because of that, we had to wait another 15 minutes or so while she looked through the system for an available room. She was finally able to find one, which according to her, was the only one available. We get to our room and it's not entirely clean, it smells musty and the beds were super uncomfortable. It was not a good experience, and definitely not for what we paid for it. Needless to say, I will not be recommending this hotel to anyone.