2/10 - Tồi
Anu
Đi cùng gia đình
03/08/2025
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Embassy Suites Stonebriar Dallas
I want to start by acknowledging the staff, who were genuinely kind and did their best to help throughout my stay. Every person I interacted with was polite, responsive, and tried to make things right when issues came up.
Unfortunately, the overall cleanliness of the hotel was far below expectations. I had to change rooms twice due to unacceptable conditions. Both bathrooms I encountered had visible mold, especially around the toilets, and the toilets themselves were not properly cleaned. There was black mold around the rims, which is a serious hygiene concern.
Additionally, the air vents outside the rooms were covered in thick dust and grime, suggesting that air ducts throughout the hotel haven’t been cleaned in quite some time. This not only looks bad but also raises concerns about air quality and health.
It's clear the hotel is in need of deep cleaning and maintenance, especially in guest bathrooms and HVAC systems. While I appreciate the staff’s efforts, the physical condition of the rooms made for a disappointing and uncomfortable stay.
Anu
Lưu trú 4 đêm vào Tháng 7, 2025
