When we arrived to the hotel, the computer server was down and it took about 45 mins before we even got the room keys. Even then, staff told us we would still need to come back in the evening, since we had plans to meet with family, and finish the checking in process. When we came in the evening it ended up taking another 30 mins. The lady at the reception desk was on the phone and didn’t even acknowledge us for a few mins. When she did, she signaled for us to wait and we proceeded to wait another few mins. After 5 mins, we started to finish up the check in process but were told one of our rooms was overbooked and that they could give us another room. That didn’t make sense as we already had the key to the room that they gave us and our stuff had already been in there the last few hours. Once they got that issue fixed we went back to our rooms and our key card was not working even though it had been earlier. We went to the room my in laws were staying at to call reception just to find out the phone wasn’t connected and not working so we ended up having to go back downstairs to get the key card access. Nothing was dusted in our room and our room phone was also disconnected, and we couldn’t plug it in as there was not an available phone jack. In my in laws room, their bathroom sink was very slow to drain along with the phone issue there. There were not instructions for wifi, using the phone, etc that hotels normally have. Overall, this was a poor experience for us.
