2/10 - Tồi
Afrouz
02/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They have had issue charging my credit card for one full amount at the tome of check in. The representative was a youth have had difficulty understanding what the issue was and when she called the manager she also didn’t help figuring out the issues. They card my charge 7 small amounts since apparently the representative didn’t have the permission to charge more than a certain amount from the costumer. She also acknowledged later that other customers have had issues. We had to wait for more than 40 minutes for all the amounts to go through on Sunday. They also said there was a weekly cleaning schedule which it never happened for my room. And there were insects ( crickets ) in the room twice, towels were not clean and the bathroom shower curtains holder was rusty and old. Hallways a strong scent, there was no hand sanitizer or towels in the gym. Laundry and dish washer were super old and noisy.
I had to stay in the hotel since the other option nearby was even worst and I had a full working week a schedule. I requested a compensation when I called the general manager phone line but they referred me to the property manager which she never responded well to any of my complaints. I need a compensation for all these issues that I experienced. I definitely will never choose or recommend this property for anyone to stay.
Afrouz
Lưu trú 7 đêm vào Tháng 7, 2025