Unacceptable Experience at Kongress Hotel Davos
Our stay at Kongress Hotel Davos was unacceptable. As frequent guests at 4- and 5-star hotels, we expect high standards, but this experience fell far below expectations.
Upon arrival, everything seemed fine, but after a day of skiing, the situation became unbearable. We wanted to leave the first night but had to wait for a manager in the morning.
· No service was provided. Both restaurants were closed at 18:00, with no café or room service available.
· The hallways were chaotic, with intoxicated guests screaming and blocking corridors with a baggage trolley all night, raising serious security concerns.
· The room was poorly maintained—dirty carpet, weak shower pressure, and thin, low-quality towels. Water leaked from the shower, flooding the floor.
· The toilet paper holder was broken. The small window made the room feel claustrophobic.
· The in-room iPad service system did not work, and staff dismissively told us, “Too bad.”
· A receptionist shockingly stated that Davos is “not a good place” with “nothing to do” and “nowhere to eat.”
· The bed was uncomfortably hard, and when we sought assistance, staff refused to help.
This was one of our worst hotel experiences ☹️
