2/10 - Tồi
brett
Đi cùng gia đình
14/07/2025
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We booked a stay at The DeLand Hotel for the night of July 4, 2025, via Expedia, expecting a relaxing experience. Unfortunately, it was anything but.
When we arrived just before 6 PM, we were shocked to find signs on the doors stating the hotel was closed until July 5th. No prior notice was given. After calling the hotel directly, someone was sent to unlock the doors and let us in. We later learned we were the only guests—the hotel had accidentally left the booking system open.
That night, we endured:
No working A/C (central system was turned off).
Ongoing overnight construction on the floor above—likely to repair water damage—causing noise throughout the night.
Fire doors left open for workers, raising safety concerns, especially as we had our child with us.
No access to amenities: the on-site bar and restaurant were closed, and the complimentary wine offer was void.
No staff on-site at checkout the next morning—no way to voice concerns directly.
Expedia tried to mediate with the hotel, but the management refused any compensation. We paid for a full-service experience and received the bare minimum, under unacceptable conditions. This experience ruined our night and left us exhausted and frustrated.
I would avoid this hotel. This was not a one-off inconvenience; it was a clear display of mismanagement, neglect, and disregard for guests’ comfort and safety. If this is how they operate behind closed doors (literally), I would never trust them with another stay.
brett
Lưu trú 1 đêm vào Tháng 7, 2025