4/10 - Kém
Marina, Naperville
Đi cùng gia đình
04/06/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
I recently had booked a hotel stay for two guests at the New Delhi airport and the check in process was a nightmare. They spent two hours trying to check in - first the security wouldn't allow them in since one of the passengers didn't have a boarding pass but the other did. The travel desk was closed so it wasn't in their control and I had specifically explained this to the hotel and they said that's fine as long as one of the traveller's has a pass and the other has an iternary that shows their travel plans. This was conflicting.
The gate security asked someone from the hotel to come out and at that point they informed them that the hotel is overbooked and they are willing to accommodate them at a nearby Holiday Inn but the cab service to and from there will not be covered. Keep in mind the reservation was confirmed by Expedia weeks in advance, there's a reason I don't book directly in India and go via Expedia because I can at least be certain that the reservation is confirmed but this time that too wasn't true. The guests declined and insisted on staying at the airport hotel as planned. After waiting for 45 minutes, they sent a lady from the hotel to escort the guests to the hotel. I'm convinced the cab service company and the hotel staff have a side agreement where they trick guests into this agreement.
The stay itself was okay but the check in process was horrible.
Marina
Lưu trú 1 đêm vào Tháng 5, 2024