2/10 - Tồi
Aseem
Đi cùng bạn đồng hành
29/01/2026
Không thích: Sạch sẽ, tiện nghi, dịch vụ
I recently stayed at your New Delhi property and I wanted to share my experience, as I honestly feel the price I paid was not justified for a 5-star hotel. To start with, the room itself was decent and comfortable, but it did not meet the standards expected from a premium property. The overall cleanliness could have been much better, and there was an unpleasant smell that made the room feel less fresh than it should. Additionally, while I understand the building is older, I believe it can still be operated and maintained to a higher standard, especially considering the brand reputation and pricing. The most frustrating part of my stay was during checkout. I tried calling the front desk continuously for about 30 minutes, but no one answered. Eventually, I stepped out to ask for assistance and met one of the room cleaners. I requested help with my luggage and was told, “Okay sir,” but no one came. After waiting another 20 minutes, I went out again and asked the same person. Once again, I was told to wait, but after an additional 15 minutes, I still received no support. At that point, I had no choice but to go all the way down to the lobby myself to request help. It seemed like there was a communication gap, and during this time the phone service also appeared to not be working properly, which made the situation worse. Overall, this experience did not reflect the level of service I expected from a 5-star property, especially at the rate I paid. To make this right, I request comp
Aseem
Lưu trú 1 đêm vào Tháng 11, 2025
