2/10 - Tồi
Mir Gayur
Đi cùng gia đình và trẻ nhỏ
02/12/2025
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Honestly, this is One of my worst stay experiences with Hilton Hotels and booking with Expedia.
Hotel didn’t even have their basics right; No Microwave (were told to go to front desk each time from 5th floor of West tower which is absurd), No Shower Gels Refilled (were told staff went early due to thanksgiving), I had opted for Breakfast which they claimed was not included, my parking was charged on a per day $15 basis.
These are the most simple things to take care of the guests. If they had to charge for everything, then better close down as they are not fit to be in hospitality.
To top it I wanted to cut short my trip by a day to which the Hotel Staff said they are fine but since my booking was prepaid Expedia had to Approve. And now I get to know that Expedia is fine to process 1-day refund but the Property Manager doesn’t agree. This is no joke.
This was done for another booking which we did by mistake at Comfort Inn, Kansas city. Here also I was told Hotel doesn’t agree for Cancellation. If you have so very little control with your vendors where you cannot have exceptions, then I must say you guys are not fit to be in this business.
Never going to use Expedia again.
Mir Gayur
Lưu trú 4 đêm vào Tháng 11, 2025