Search Hotels in Desert Shadows I, Phoenix

"Outdated hotel in need of upgrades."

"The hotel has excellent customer service. Very attentive, Concierge. "

"Hotel offers a shuttle- but I was not told it was only going to one area at night(or day?) that would require taking the tram to another terminal and then walking through to find correct door. I had called the week before to inquire what I needed to do when I arrived since I had a late flight. This was not mentioned. I chose this hotel due to proximity of airport and the free shuttle. I ended up taking a taxi as I have a back injury and did not have the lengthy walk etc in me. The location is near airport , so the area is what you would expect. Upon arrival ( near midnight) it was a little concerning the size of the hotel that is basically like a motel with multiple building all accessed from outside or steps outside. It did not use the safety I would have preferred as a female solo traveler and no car to drive up in front of room. The front desk did give me a room on first level as close to office. I honestly for the price would not recommend."

"Staff was A+"

"AC struggled whole stay long. Couldn’t room below 72 degrees. Their solution a portable fan. Wasn’t impressed."

"We loved our stay here! Beautiful pool area! Full hot breakfast buffet with lots of options. Staff was friendly and welcoming. Our room was older but bed was good and everything well maintained. Highly recommend!"

"WIFI access was not good at all, could not receive or make calls from our cell phones in the room-had to go outside. Otherwise was a very nice/quiet resort. "

"from the host to the bartender to the bellhops, the staff was amazing. so friendly and they went above and beyond for my boyfriend and I. will definitely come back and recommend!"

"The hotel spa is relaxing. Moon is a fantastic massage therapist, and her cupping technique was amazing. The resort charges random fees, like a $25 resort fee (for water and coffee in the room, which is ridiculous). The Spa automatically adds a 20% gratuity to your bill, plus a $7 service fee. I would not stay here again because of all the random fees the resort adds on - completely unnecessary, and the restaurants are over-priced."