6/10 - Được
Shane
Đi cùng gia đình
22/04/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was given an access code to the property. I made an attempt call the front desk of the resort to explain that the access code was not working when we arrived, then the front desk told me i needed to call expedia, bc i booked with a 3rd party I needed to call expedia to get the access code (again), which mind you I already had it. But it was not working. I then called Expedia and they told me they needed to to contact the resort as well. Neither parties were helping I waited over an hr and no one could help. I then called the number on the door which was another number for the resort. And that actually helped bc the gentleman had to RESET the code since the first code that was provided to me did not work. It only needed to be reset! The fact thatthe staff at the front desk of the resort did not explain that to me, and kept referring me to the Expedia was upsetting. The gentleman who i finally spoke to knew that the door access code have issues as times but no one else would elaborate that to me.
Shane
Lưu trú 4 đêm vào Tháng 4, 2025
