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"I recently stayed at Princess Resorts with my family and had a very disappointing experience. Before arrival, my daughter spent weeks trying to update my reservation from two guests to one. Expedia and the resort kept redirecting me to each other, and no one resolved it. As a result, I was overcharged for a two-person stay. During the stay, housekeeping woke my family 2.5 hours before checkout by banging on the door and yelling, despite the “do not disturb” light being on. Service at the Jamaica Food Market was also unwelcoming—the hostess Sonya refused to let my daughter wait for my son in law and Grandsons to return from the restroom before directing us to our table and had a very uncomfortable attitude. Amenities were limited. The water park closes at 5 PM, and the food truck was already closed and out of food by 4:30 PM after a long travel day. We were told the ice cream shop was 24 hours, but ice cream stops at midnight. The game room has age restrictions (13+ and 18+), which excludes my 7 and 11 year old grandsons. Food at the sports bar was poor, and kids aren’t allowed after 8 PM. I had to babysit one night due to this just so my daughter and son in law could have a nice evening. I was looking forward to doing karaoke with them but someone had to watch the kids. Drinks were watered down unless you had a specific wristband. The room also had a sewage smell from standing water in the shower. Overall, not truly all-inclusive or family-friendly. I would not return."

"I have stayed at the family side and adult side I really like the resort on the adult side should have a better activities,entertainment,music I really felt like the resort was catering to a particular demographic "

"Loved that it was hot water... they don't have a shuttle but they were able to get me a taxi for pickup and drop off for the airport. Only complaint was with unlimited drinks they need better maps I got lost twice for my room lol!"

"Front desk staff was great...Oral B and Kaliea ..top tier staff. Property was nice and clean. Speciality restaurants could be better..overall it was a nice stay. "

"friendly staff."

"Be mindful when booking. Ocean view and ocean front are two different categories. Ocean views are considered partial views of the ocean at the resort in reality it is really facing the center grounds of the property. From the initial room I was assigned You have to be on the edge of balcony scrunched in the corner to see a sliver of it. Ocean front is elite club and requires expensive upgrade. "

"Happy with our stay"

"Problems with towels (both beac and bath) Very poor choice of food and not really good, including la carte restaurants. Low quality alcohol. Great beach. Staff is nice."

"We had a wonderful experience at this resort. Many options for food. The food was very good. The staff was very friendly and helpful. Overall it was excellent and would recommend. "