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"Starbucks associate not very friendly. No personality. This is my 2nd experience with her. "

"The tv didn’t work in our room so we called to tell them and while we waited for someone to show up we realized the issue was the remote batteries so we called to let them know and the person instantly snapped that she sent someone and we said yeah we just wanted to update that it’s the batteries but she was very rude the pool was disappointing the battery after spray feature didn’t work the railing was broken the staff had to be asked to put the slide on they had a sign saying it was broken on the door but if you asked they would turn it on… the pool area needs some repairs on the floor and pool we wanted to stay here for the water feature for my baby thought she’s enjoy it so that was disappointing Andover all staff weren’t very nice wont stay again"

"Always a fantastic stay at the Alt! Walking distance to many restaurants and shopping, stunning river views, the coziest and cleanest rooms around, and best of all the most welcome staff that always goes above and beyond! Cannot wait to be back soon. "

"The Pool is freezing. I asked the pool maintenance man if he can turn up the temperature and he said he will and it will be warm the next day, it wasn’t. I had my grandgirls with me and the pool temperature was disappointing."

"Room was clean and greats service"

"Great place to stay, parking is a problem and very expensive. The room service wasnt great, but the hotel is very good! "

"Room was clean and comfortable Staff were very friendly "

"Very nice clean room.. and helpful staff… only thing is our room was too hot and had to call front desk at 2 in the morning to lower our heat.. because it was too hard to set the thermostat in the room… the heat was 25 and was very .. staff at front desk could not set it so he just shut the fan off and it cooled down…"

"Checked into our bedroom suite for 2 nights, king bed and hide a bed had dirty linen. Hide a bed still had used sheet on and the bagged blankets in the closet were also not clean. King bed I felt itchy so I checked the linen, it wasnt clean lint and hair. Room had a smell that lingered. Do not recommend. "