Ngoại thất

Nhận xét về Red Roof Inn & Suites Dickinson

2.5 out of 5
Red Roof Inn & Suites Dickinson
165 26th St W, Dickinson, ND

Nhận xét

7,2

Tốt

Đánh giá 10 - Xuất sắc. 175/637 nhận xét" "
Đánh giá 8 - Tốt. 190/637 nhận xét" "
Đánh giá 6 - Được. 125/637 nhận xét" "
Đánh giá 4 - Kém. 87/637 nhận xét" "
Đánh giá 2 - Tồi. 60/637 nhận xét" "

7,4/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

6,4/10

Tiện nghi, dịch vụ

7,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Michael

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ
Too bad the room I was given wasn't cleaned properly. Dirty walls. Dirty carpet. One of the towels was dirty. If they cleaned the room properly, this would have been a very nice stay. Ever hear of a little elbow grease to make things clean again!!
Lưu trú 1 đêm vào Tháng 5, 2024
Adraine Rediresponse Specialist trả lời vào 17/05/2024
Dear Michael, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DICKINSON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the property, the carpet, the walls and the other concerns you described. We take your issues seriously, and we will investigate and address this matter immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

6/10 - Được

luis

Khách đi công tác
You get what pay for.
Lưu trú 1 đêm vào Tháng 5, 2024
Recordo, Rediresponse Specialist trả lời vào 15/05/2024
Hey luis,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Dickinson. Red Roof value you as our guest and welcome your 3/5 score. However, your statement of getting what you paid for clearly states your stay wasn't up to your standards. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure total satisfaction.Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 - Kém

Arthur

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Seemed kind of sketchy.
Lưu trú 1 đêm vào Tháng 5, 2024
LaTunde RediResponse Specialist trả lời vào 09/05/2024
Dear Arthur,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DICKINSON. At Red Roof, it's good to know that you made us your choice of stay. However, regarding your comment that it seemed kind of sketchy, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 - Tồi

Jaden

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I showed up at 9:30 pm to a room i had already reserved and no one was at the front desk, and no one answered the phone
Lưu trú 1 đêm vào Tháng 3, 2024
Samantha RediResponse Specialist trả lời vào 31/03/2024
Dear Jaden,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DICKINSON. You indicated that when you showed up to check in no one was at the front desk and no one answered the phone, resulting in your experience being hindered. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for expressing your concerns and we do hope we get the opportunity to provide you with a better experience in the future.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

6/10 - Được

LeAnn

Lưu trú 1 đêm vào Tháng 3, 2024
Oshane RediResponse Specialist trả lời vào 06/03/2024
Hello LeAnn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DICKINSON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - Xuất sắc

Stephanie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice little place to stay
Great little place. Nice and clean and the front desk man/maintenance man was so amazingly helpful.
Lưu trú 1 đêm vào Tháng 2, 2024
Sharma RediResponse Specialist trả lời vào 13/02/2024
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES DICKINSON. Stephanie, I am happy to read that you had a great encounter with us and we truly appreciate your comments about our great little, nice and clean hotel, and so amazingly helpful front desk and maintenance staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Stephanie, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice and clean stay at an affordable price! Sincerely, Red Roof Management

6/10 - Được

Brad

Thích: Nhân viên & dịch vụ
Uncomfortable beds
Lưu trú 1 đêm vào Tháng 1, 2024
Chevanese RediResponse Specialist trả lời vào 31/01/2024
Thank you, Brad, for writing to us about your recent stay at the Red Roof Inn & Suites Dickinson. We appreciate your 6/10 score. On the other hand we apologize for any inconvenience you experienced with the beds. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thanks again for sharing your experience with us as we will continue to strive for excellence here at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

David, Winnipeg

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Kamaria RediResponse Specialist trả lời vào 19/01/2024
Hello David,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DICKINSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 - Được

John

Lưu trú 1 đêm vào Tháng 1, 2024
Kamaria RediResponse Specialist trả lời vào 07/02/2024
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DICKINSON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 - Tồi

Dillan

Đi theo nhóm, Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 11, 2023
Xao RediResponse Specialist trả lời vào 11/01/2024
Hello Dillan,Thank you for sharing with us. Your review of the Red Roof Inn & Suites Dickinson was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

belinda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing
I love the lady at the front desk shes nothing but heart love the service we feel so welcome and like were at home thanks red roof
Lưu trú 5 đêm vào Tháng 12, 2023
Dannielle Redirespoonse Specialist trả lời vào 12/01/2024
Dear Belinda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DICKINSON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the amazing front desk staff and the great service received. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

10/10 - Xuất sắc

Micheal

Lưu trú 2 đêm vào Tháng 12, 2023
Sharma RediResponse Specialist trả lời vào 14/12/2023
Hello Micheal, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES DICKINSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 - Tồi

Kayli

Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
I got trespassed for having my boss come up to the room turns out his girlfriend worked for them in the past and they didn’t like her had cops come and took my money then trespassed me after collecting my money!
Lưu trú 3 đêm vào Tháng 11, 2023
General Manager trả lời vào 05/12/2023
Dear Kayli,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 - Xuất sắc

Melvin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very quiet and relaxing stay.
Lưu trú 8 đêm vào Tháng 11, 2023
General Manager trả lời vào 22/11/2023
Dear Melvin,It was great to have you staying with us at Red Roof Inn & Suites Dickinson and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - Xuất sắc

Cheryl

Lưu trú 1 đêm vào Tháng 11, 2023
Gabrielle RediResponse Specialist trả lời vào 09/12/2023
Thank you for taking a moment to leave a review, Cheryl. The staff and I at the Red Roof Inn & Suites Dickinson appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 - Tồi

Jamie

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 11, 2023
General Manager trả lời vào 15/11/2023
Dear Jamie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 - Được

Khách đã xác thực

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
You can sleep here. Just.
Mold all over the clearly damaged bathroom. Exposed brackets where something was attached to the bathroom wall. The worst pillows I've ever tried to sleep on. Smokers camped out by the entrance all night
Lưu trú 1 đêm vào Tháng 11, 2023
General Manager trả lời vào 05/11/2023
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 - Kém

Kevin, Lakewood

Khách đi công tác
Our room was already occupied when we went in!!!!
Lưu trú 2 đêm vào Tháng 10, 2023
General Manager trả lời vào 08/10/2023
Dear Kevin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 - Kém

Steve

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Dirty hotel. Room and bed was dirty. We slept in sweats!!!
Lưu trú 1 đêm vào Tháng 9, 2023
General Manager trả lời vào 30/09/2023
Dear Steve,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 - Tồi

Heather

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Unfortunately this was the nastiest hotel I've stayed at in my life. It was built with scotch tape and cardboard boxes.. but the worst part was this putrid smell that hung in the hallways. It was mold combined with rank body odor and a supreme pizza. Solution. Bulldoze it and start over.
General Manager trả lời vào 28/09/2023
Dear Heather,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 - Tốt

David W.

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I'd stay here again since I did like the surroundings and restaurants nearby. Walmart was close which I liked. DC
Lưu trú 1 đêm vào Tháng 9, 2023
General Manager trả lời vào 24/09/2023
Dear David,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 - Tốt

David W.

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Thought the Place is clean, although Maintenance is obviously lacking.
Lưu trú 1 đêm vào Tháng 9, 2023
General Manager trả lời vào 23/09/2023
Dear David,Thank you for staying with us at Red Roof Inn & Suites Dickinson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 - Kém

Khách đã xác thực

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Was not real impressed
They have a little kitchen in the room but nothing in it, all the cupboards are empty. The microwave was dirty inside, the corners of the countertops were gross. The bed was terrible. The staff didn't speak English. No garbage in the bathroom, just one small garbage can under the kitchen sink.
Lưu trú 2 đêm vào Tháng 9, 2023
General Manager trả lời vào 19/09/2023
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 - Kém

Michele

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very old property that is in desperate need of an update. Comforter was stained. Old carpet and just plain awful.
Lưu trú 1 đêm vào Tháng 9, 2023
General Manager trả lời vào 16/09/2023
Dear Michele,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 - Xuất sắc

Arnold

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Yellowstone
Super 8 in cook city needs improvement poor Wi-Fi red roof in in North Dakota needs a good cleaning the lodge in Cody Wyoming was ok only 2 bed pillows
Lưu trú 1 đêm vào Tháng 9, 2023
General Manager trả lời vào 16/09/2023
Dear Arnold,Thank you for staying with us at Red Roof Inn & Suites Dickinson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 - Kém

Karen

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Abigail RediResponse Specialist trả lời vào 03/09/2023
Hello Karen,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn & Suites Dickinson. I'm disappointed to see that your stay was less than ideal prompting a 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AbigailRediResponse Specialist

4/10 - Kém

Julie

Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 13/09/2023
Dear Julie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 - Được

Kelly

Đi cùng thú cưng, Đi cùng gia đình
We were there for only one night needing a place to rest after a long day driving and with our Bichon. I would definitely stay there again.
Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 24/08/2023
Dear Kelly,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 - Xuất sắc

Marlys

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 21/08/2023
Dear Marlys,Thank you for staying with us at Red Roof Inn & Suites Dickinson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 - Được

Julie

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 21/08/2023
Dear Julie,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 - Tồi

Matthew

Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 02/09/2023
Dear Matthew,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

4/10 - Kém

greg

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dirty hallways, towels piled outside staff door. Room carpet had cuts in it, stains. Also drywall work has been started left half done w/ no paint. Disappointed... !!!!
Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 13/08/2023
Dear Greg,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 - Tốt

Mary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 13/08/2023
Dear Mary,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 - Được

Kevin

Lưu trú 3 đêm vào Tháng 8, 2023
General Manager trả lời vào 01/09/2023
Dear Kevin,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 - Tồi

Shelly

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 13/08/2023
Dear Shelly,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 - Xuất sắc

Arturo

Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 11/08/2023
Dear Arturo,We are delighted that you decided to stay with us at Red Roof Inn & Suites Dickinson during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 - Tốt

Al

Thích: Sạch sẽ
Giant pothole in the parking lot.
Lưu trú 1 đêm vào Tháng 8, 2023
General Manager trả lời vào 06/08/2023
Dear Al,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 - Kém

Mary

Không thích: Sạch sẽ, nhân viên & dịch vụ
Stay Elsewhere- No Cleaning or Services for 5 Days
The hotel was very disappointing & misleading. We were given different versions of answers when we questioned the manager, Zahita about why no one cleaned the room, threw out the trash, changed towels or resupplied soap & shampoo. The first day she flippantly said we should speak to the maid. Who and where was the maid? The next day we complained more & were told to leave the bags of accumulating trash full of food leftovers & other messy items in the hallway. When we complained again to Zahita, she gave us additional towels. The dirty ones kept piling up in the bathroom. On the third day of our stay we were very angry and told a new story that the hotel was primarily an extended stay facility & they only cleaned once every five days, "as per policy." We were never informed of any such policy. It's not on the website, nor posted anywhere. Nor were we charged "extended stay" rates. While it was convenient to have a small kitchenette, be warned that there are no utensils, pots or pans. If you want them, they charge extra. The primary occupants of the facility are construction & oil field workers. The lot is all but packed with huge pickup trucks. They can get very rowdy & noisy in the early evenings, & make a lot of noise on their way out very early in the morning. Jeff Seda, the maintenance manager, did his best to make up for a very poorly managed facility. We hope the owners appreciate him.
Towels kept piling up and we had to request replacements from Zahita at the front desk.
One day we were told to leave the trash in the hallway. Another day we were told that trash removal was not part of their services and we had to take it somewhere ourselves. Crazy...
This is the inside of our door.
The inside of our room. The A/C blows right into your face so we piled things on chairs to try and deflect the cold air.
Lưu trú 4 đêm vào Tháng 7, 2023
General Manager trả lời vào 06/08/2023
Dear Mary,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 - Được

Jacklyn

Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 06/08/2023
Dear Jacklyn,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 - Tồi

Candy

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
DON’T STAY HERE
Staff were not friendly Beds uncomfortable Our room was not made up during our stay After a long day in the badlands we came back to find no one had replaced towels or make the bed When we complained we were told they didn’t have enough staff for daily service. I commented that fresh towels would be nice and that maybe guests should be made aware of this at check in Was told it’s not part of their check in process NEVER RETURNING to another one if these hotels
Lưu trú 2 đêm vào Tháng 7, 2023
General Manager trả lời vào 31/07/2023
Dear Candy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 - Tồi

Richard

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 31/07/2023
Dear Richard,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 - Xuất sắc

Justin

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 30/07/2023
Dear Justin,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 - Được

Tom

Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 27/07/2023
Dear Tom,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 - Tốt

Gloria

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Waited 5 minutes for someone to the front desk so I could check in.
Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 26/07/2023
Dear Gloria,It was great to have you staying with us at Red Roof Inn & Suites Dickinson and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 - Xuất sắc

Peter

Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 25/07/2023
Dear Peter,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 - Tốt

Rex

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 23/07/2023
Dear Rex,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 - Tốt

Elizabeth

Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 25/07/2023
Dear Elizabeth,We loved having you stay with us at Red Roof Inn & Suites Dickinson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 - Tốt

Trella F

Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 10/08/2023
Dear Trella,Thank you for choosing us at Red Roof Inn & Suites Dickinson during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 - Tồi

kyler

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My credit card was charged (that was only used as a deposit) before I was given a chance to pay by other means. Property manager seemed to be confused and unaware when questioned about this and seemingly would only respond “Expedia”. I’m not sure they understand what booking deposit means. Nonetheless, that is the world we live in
Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 21/07/2023
Dear Kyler,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 - Xuất sắc

Daniel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lots of food choices near by, big room, full suite
Lưu trú 1 đêm vào Tháng 7, 2023
General Manager trả lời vào 21/07/2023
Dear Daniel,We are delighted that you decided to stay with us at Red Roof Inn & Suites Dickinson during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager