Ngoại thất

Nhận xét về Roosevelt Grand Dakota, SureStay Collection by Best Western

3 out of 5

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 296/1003 nhận xét" "
Đánh giá 8 - Tốt. 347/1003 nhận xét" "
Đánh giá 6 - Được. 188/1003 nhận xét" "
Đánh giá 4 - Kém. 114/1003 nhận xét" "
Đánh giá 2 - Tồi. 58/1003 nhận xét" "

7,6/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

7,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Stephanie

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The side doors of the hotel didn’t lock-anyone could enter the hotel.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 26/05/2024
Hello Stephanie,We are grateful for your feedback regarding the side doors and will address this matter with the utmost urgency. Your safety and security are our top priorities, and we are committed to ensuring all necessary measures are in place to maintain a secure environment for our guests. Please know that your concerns will be shared with the appropriate team members for immediate action.

10/10 - Xuất sắc

Catherine, Shelby

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Big and beautiful
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Catherine,We're pleased to hear you found our hotel to be spacious and visually appealing. Your feedback is valuable to us as we strive to provide a comfortable experience for all our guests. Thank you for sharing your thoughts with us!

10/10 - Xuất sắc

Merrill

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 24/05/2024
Hello Merrill,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a pleasant time during your stay. Your satisfaction is our top priority, and we hope to welcome you back for another enjoyable experience in the future.

8/10 - Tốt

Jon

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 19/05/2024
Hello Jon,We are delighted to hear that you had a pleasant stay with us! We hope to welcome you back soon for another enjoyable experience.

4/10 - Kém

Karen

Đi cùng gia đình, Khách đi công tác
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Although basically clean, our room had a plastic bag over the smoke alarm that a previous occupant had put up to be able to smoke in the non-smoking room. Obviously the housekeeping staff didn’t look up when cleaning the room. It is unknown how long it had been there. A blocked smoke alarm is a safety issue.
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 15/05/2024
Hello Karen, We appreciate you bringing this to our attention and take all feedback seriously. Guest safety is our top priority and we will address this matter with our housekeeping team to ensure strict adherence to our protocols. Rest assured, we will investigate the issue further to prevent any recurrence in the future.

8/10 - Tốt

Karen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bathroom was small. Breakfast was limited. Noises ciukd be heard from the room next door. Someone had the tv on most of the night.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Hello Karen,We apologize for the inconvenience you experienced during your stay. Our team appreciates your feedback and will use it to improve our services. Your comfort is important to us, and we will address these issues accordingly to enhance the guest experience. Thank you for bringing this to our attention.

4/10 - Kém

Barbara

Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Couldn't use the coffee maker it was broken, The desk chair was broken, we left the tag on the door for fresh towels but it wasn't done and when we asked about it the staff person said oh they don't pay attention to that. The first day the breakfast food hadn't arrived so there wasn't breakfast, the next day it was limited to what was there and it wasn't very apetizing. We picked this hotel due to the full breakfast very dissappointing not going there again
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 04/05/2024
Hello Barbara,We appreciate your feedback and apologize for the inconveniences you experienced during your stay. Your comments have been noted and will be shared with the relevant teams for further review and improvement. Please feel free to reach out to our management directly with any additional concerns you may have. Thank you for bringing these matters to our attention.

10/10 - Xuất sắc

Alison

Đi cùng thú cưng
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice room And quiet. Street is Quiet. There is a lounge downstairs which I didn’t go to. Good place for my dog and I to stay.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 04/05/2024
Hello Alison,We're glad to hear you enjoyed your stay in our quiet room and found our location suitable for your needs. If there's anything we can assist you with in the future, please don't hesitate to reach out to our management team directly for further assistance.

10/10 - Xuất sắc

Hannah

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice stay
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 01/05/2024
Hello Hannah,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay. Should you have any further comments or need assistance, please do not hesitate to reach out to our management team directly.

6/10 - Được

Jessica

Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 01/05/2024
Hello Jessica, We appreciate you choosing our hotel for your stay. Should you have any feedback you would like to share with us, please do not hesitate to reach out. We hope you had an enjoyable time and look forward to welcoming you back soon.

10/10 - Xuất sắc

Robert

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 23/04/2024
Hello Robert,We're thrilled to hear that you had a wonderful stay with us! If you have any further comments or if there is anything else we can assist you with, please do not hesitate to contact us.

10/10 - Xuất sắc

Jessica

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 23/04/2024
Hello Jessica,We are delighted to hear that you had a wonderful stay with us. We hope to welcome you back soon to create more unforgettable memories during your next visit!

10/10 - Xuất sắc

Patricia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was very clean and laid out well.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 17/04/2024
Hello Patricia,We are pleased to hear that you found our hotel to be clean and well organized. We strive to provide a comfortable and welcoming environment for all our guests. If you have any other feedback or suggestions for improvement, please do not hesitate to contact us.

10/10 - Xuất sắc

Patricia

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
The check-in person, Elaine, was so kind and helpful. She set the tone for a great experience. She is the reason we decided to stay another night.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 17/04/2024
Hello Patricia,We appreciate your positive feedback about Elaine's exceptional service during your stay. Our team takes pride in providing excellent customer service to all our guests. Should you need any assistance in the future, feel free to reach out to our management team for further assistance.

10/10 - Xuất sắc

Jamie

It was a nice, clean, quiet place with excellent staff.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 07/04/2024
Hello Jamie,We are delighted to hear that you enjoyed our clean and peaceful environment, as well as our exceptional team. Your positive feedback is truly appreciated and we hope to welcome you back in the future for another satisfying stay.

4/10 - Kém

Joni, Ronan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
Additional Pet fee wasn’t stated
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 23/04/2024
Hello Joni, We apologize for any inconvenience caused by any undisclosed charges. For a full breakdown of your charges, please contact our management team. Your feedback is valuable to us as we continuously strive to enhance our guest experience.

2/10 - Tồi

Reid

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Old dated property. Guy at the front desk was nice and gave good recommendations on a place to eat. Hot tub closed. Heater in the room loud enough to wake the dead. “Breakfast “ was a joke and the coffee was dark colored water.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 24/03/2024
Hello Reid,We appreciate your feedback on your recent stay with us. We strive to provide a comfortable experience for all our guests and regret to hear we fell short this time. We will address the issues mentioned to improve our services for future guests. Thank you for sharing your thoughts with us.

4/10 - Kém

Kenneth W

Đi cùng gia đình, Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The elevator malfunctioned by opening to the incorrect floor about 50 percent of the time we used it, so it was quicker to use the stairs. Bathroom sink provided no warm or hot water. The shower provided warm water after a long wait. Hotel services did not answer the phone when we called. Complimentary breakfast was the least appealing of any competitors where we stayed in the last few years. Not a great experience relative to the online rating.
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 19/03/2024
Hello Kenneth W, We apologize for any inconvenience you experienced during your stay. Feedback is crucial in helping us improve our services, and we will address the issues you raised with our team. We appreciate your insights and hope you consider staying with us again in the future.

10/10 - Xuất sắc

Tina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Like environment
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 09/03/2024
Hello Tina,Thank you for your feedback on our hotel environment. We appreciate you taking the time to share your experience with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly. Your input helps us improve our services for all guests.

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Clean and comfortable room
Overall seems clean. Hot tub has some busted out tiles. Breakfast appears to serve some hot items but not available at 6:15. Nice they serve breakfast 6-9 to get back on the road
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 29/02/2024
Dear Guest,We appreciate your feedback on our cleanliness and breakfast service hours. We'll address the hot tub tiles for an improved experience. Feel free to reach out to management with any further concerns.

10/10 - Xuất sắc

Cheyenne

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is where we stay when we have DSU events. I have had good luck every time we have stayed here. Staff are friendly. Rooms are clean.
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 28/02/2024
Hello Cheyenne,We are pleased to hear that you have consistently had positive experiences during your stays for DSU events. Our team takes pride in offering friendly service and clean accommodations to all our guests. We appreciate your kind feedback and hope to welcome you back again in the future.

8/10 - Tốt

Cynthia

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 22/02/2024
Hello Cynthia,We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!

8/10 - Tốt

Kia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great for coming in late
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 20/02/2024
Hello Kia,We are delighted to hear that you found our hotel suitable for your late arrival needs. Your positive feedback is greatly appreciated, and we hope to welcome you again in the future.

8/10 - Tốt

Nancye

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 17/02/2024
Hello Nancye,We are delighted to hear you had a pleasant stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back in the future!

4/10 - Kém

Angel

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
The room is dark compare to the other Best Western hotel rooms. This hotel also tried to save bathroom amenities such as soap and gave customers only one. The desk chair is also dirty. Breakfast needs improvement. This is one of the worst Best Western stay.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 14/02/2024
Hello Angel, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely appreciate your comments. We continuously strive to improve our guest experience, and we apologize for falling short of your expectations. We have noted your concerns regarding the room's lighting, bathroom amenities, desk chair, and breakfast. We will review these areas with our team to make necessary improvements. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

2/10 - Tồi

Melissa, Burnsville

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 03/02/2024
Hello Melissa,We're sorry to hear that you didn't have a satisfactory experience during your stay. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we can address any issues you encountered. We value your input and hope to have the opportunity to make it right for you.

6/10 - Được

John

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 27/01/2024
Hello John, We're sorry to hear that your stay with us was not up to your expectations. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to us directly so that we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 - Xuất sắc

Mary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were able to get an early check in.
Lưu trú 2 đêm vào Tháng 1, 2024
Manager trả lời vào 16/01/2024
Hello Mary,Thank you for taking the time to share your experience with us. We are glad to hear that we were able to accommodate your early check-in request. At our hotel, we strive to provide excellent service to all our guests. We hope to welcome you back in the future for another enjoyable stay.

6/10 - Được

Devin

Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 10/01/2024
Hello Devin, We're sorry to hear that your experience with us was not up to your expectations. We would appreciate it if you could kindly reach out to us directly with any feedback you may have, so we can ensure a more satisfactory stay for you in the future.

8/10 - Tốt

Ross

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 22/12/2023
Hello Ross,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and hope you had an enjoyable experience. Should you have any further comments or suggestions, please feel free to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

8/10 - Tốt

Matt

Đi cùng gia đình
Would stay again
Manager trả lời vào 06/02/2024
Hello Matt,Thank you for your positive feedback! We are delighted to hear that you had an enjoyable stay. We strive to provide excellent service and look forward to welcoming you back in the future for another wonderful experience.

8/10 - Tốt

Nicholas

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Quiet Stay
We enjoyed our stay at the Roosevelt Grand Dakota. Room was clean and hotel was quiet. Our son enjoyed the pool.
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 11/11/2023
Hello Nicholas,Thank you for choosing the Roosevelt Grand Dakota for your recent stay. We're delighted to hear that you found your room clean and enjoyed a peaceful stay at our hotel. It's great to hear that your son had a wonderful time at the pool. We hope to welcome you back for another enjoyable experience in the future.

8/10 - Tốt

Jesse

Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 09/11/2023
Hello Jesse,Thank you for taking the time to share your experience with us. We value guest feedback and are sorry to hear that your stay did not meet your expectations. We appreciate your feedback and will use it to improve our services.

8/10 - Tốt

Matt

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Suite was clean and spacious. Bed was rock hard as were the beds in the standard room the kids were staying in. However for the price point we would definitely stay again.
Lưu trú 2 đêm vào Tháng 11, 2023
Manager trả lời vào 08/11/2023
Hello Matt,Thank you for choosing to stay with us and for your feedback. We're glad that you found the suite clean and spacious. We apologize if the firmness of the beds did not meet your expectations. We appreciate your understanding and hope you will consider staying with us again in the future.

8/10 - Tốt

Idella E

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 29/10/2023
Hello Idella E,Thank you for your kind words! We're glad you enjoyed your stay with us.

10/10 - Xuất sắc

Landa

Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 25/10/2023
Hello Landa,Thank you for your incredible rating! We are thrilled to have exceeded your expectations and look forward to providing you with exceptional service again in the future.

10/10 - Xuất sắc

NANCY

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the pool and hottub...even though there were loads of kids, I had a wonderful soak with them. I do not drink coffee, decaf or tea and would have really loved a hot chocolate option for breakfast.
Lưu trú 2 đêm vào Tháng 9, 2023
Manager trả lời vào 26/09/2023
Hello NANCY,Thank you for sharing this honest review and feedback about our breakfast and your insights regarding our pool. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Everything looks new, we loved the way room was
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 14/09/2023
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - Tốt

Margaret

Lưu trú 2 đêm vào Tháng 9, 2023
Manager trả lời vào 14/09/2023
Hello Margaret,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 12/09/2023
Dear Guest,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 - Được

Mark, Kelowna

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were not as friendly and the breakfast was not good, ran out of coffee and were not refreshing food
Lưu trú 3 đêm vào Tháng 9, 2023
Manager trả lời vào 10/09/2023
Hello Mark,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and your comments about our breakfast. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 - Xuất sắc

Erica

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was quiet, comfortable beds, good breakfast. Pool doesn’t open until 9am.
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 06/09/2023
Hi Erica, It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

10/10 - Xuất sắc

Sherry

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Toilets were not clean doors felt stick
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 06/09/2023
Hi Sherry,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

10/10 - Xuất sắc

Wyatt

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
Manager trả lời vào 02/09/2023
Hello Wyatt,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - Kém

Bradley

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Eat at Burger King
The breakfast was pitiful with fake eggs a weird greasy sausage, white bread slices and a bowl of orange slices. The hotel is worn out and needs major renovation. Room had paint and plaster peeling, stained carpet bathroom tub didn’t drain & caulked over mildew along the tub shower wall, towel rack about to fall off the wall and an uncomfortable lumpy mattress.
Lưu trú 2 đêm vào Tháng 8, 2023
Manager trả lời vào 02/09/2023
Hello Bradley,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 - Tồi

Gregory

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel was very poor for a Best Western. Breakfast was supposed to be included, from 6 to 9am. At 630 they started running out of food, and it was not replenished. Out totally by 7am. Mold in bathroom, peeling wallpaper, dirty rug, bed uncomfortable. staff was not responsive, no manager on site, or he was hiding.
Lưu trú 1 đêm vào Tháng 8, 2023
Manager trả lời vào 30/08/2023
Hello Gregory, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nothing for breakfast
Stay there every year for a golf tournament. Went to go have breakfast shortly after 8 am. There was nothing at all left but 2 pieces of bread and 1 scoop of scrambled eggs. Waited 15 minutes for more food to come out while 5 families showed up also disappointed. Left to go have breakfast elsewhere.
Lưu trú 2 đêm vào Tháng 8, 2023
Manager trả lời vào 25/08/2023
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our breakfast. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 - Được

Clayton

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Ok but not great
Friendly staff, dated but clean, continental breakfast was not too good, and the pool temp was good but water is not very clear and the shallow end is small and the deep end is 7.5 feet so not great for kids.
Lưu trú 2 đêm vào Tháng 8, 2023
Manager trả lời vào 25/08/2023
Hi Clayton,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

6/10 - Được

GARY

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Room had carpet with worn areas
Lưu trú 2 đêm vào Tháng 8, 2023
Manager trả lời vào 25/08/2023
Hello GARY, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - Tốt

Jurlisa

Thích: Sạch sẽ, nhân viên & dịch vụ
Nice
Lưu trú 1 đêm vào Tháng 8, 2023
Manager trả lời vào 09/09/2023
Hello Jurlisa,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope to see you again in the future. Thank you for your valuable business.