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"Excellent service"

"Stayed 9 nights, room was warm couldn't get the air conditioning to work but we were able to get some air from the window which was nice. The room layout for two people is odd for getting ready. The room isn't set up for someone like me who wants to do some work, there is no chair or desk, just a bed and small bench, bed and pillow need upgrading, I don't ever say that on these reviews, but this is a nice hotel with really bad flat pillows and flat bed. We had some nice people friendly desk people, but one was really crabby, the desk helped us with cabs and valet service with our car which was very nice. We didn't eat there at all. Location is excellent, you can walk everywhere. There is a McDonalds on the corner. Not saying we wouldn't stay there again. Had a good time. "

"The hotel claims to be 4-star, but in the room there was no desk, table, chair, mini refrigerator, or coffee machine; there was minimal closet space; and there was no laundry service. "

"The room was large and clean, with a good sized separate bathroom and WC. The beds were comfortable and the room was quiet. Housekeeping were good. Decor was basic. The coffee facilities in the room were only instant coffee sachets and a kettle, which was slightly disappointing. However, breakfast in the dining room was pretty good - a wide choice, regularly refreshed. There were proper coffee machines making decent coffee, although only two of them, so queues would develop. We used the sauna room, which was fairly small and the temperature of the dry sauna was insanely hot (100 degrees +), but this did seem to be reduced after we mentioned this. The hotel bar served a very basic dinner, which I wouldn't strongly recommend unless you really can't be bothered to go out. There are some reasonable restaurants nearby. The rooftop restaurant mentioned in the hotel brochure is not operating anymore, it seems. The location of the hotel is ok, but a good 30 minute walk into the centre of town. A U-bahn is nearby. The area it is in has a nice botanic garden and is near the Belvedere palace, but is otherwise fairly uninteresting - not somewhere you would seek out to visit apart from the garden and palace. Overall the hotel was reasonable, unpretentious but a little bit out of date and lacking in character. For one of the cheaper places to stay, it was reasonable value. Somewhere to stay if you are looking for somewhere functional and inexpensive."

"The room is very clean. Staff are very friendly and helpful. However there was no air conditioning when I was there even though outside temperatures were 25-27 Celsius. During the day and night the heat was running. Had to try to sleep with the windows open which was not very convenient. "

"Beware of this hotel. I had a package booked for eight days but unfortunately I could not go because my passport had less than 90 days to expire. Expedia got in contact with the hotel manager a day before my arrival and he/she denied the approval to refund the money. He/she said cannot be cancelled or modified, the whole stay will be the charges. I lost all my money that only god knows how hard is for us seniors to save money to reward ourselves. I do not recommend this hotel to anyone."

"Positives: Location was good, close to Belvedere Palace, train station and great public transport links that are very quick into the centre. Room was large and spacious with a desk and table to woe from. Negatives: The check in was slow and there were long lines and waiting times. This could easily be resolved with more staffing or sharing check in links in advance, so crazy they have done nothing about it. No facility for making coffee in-room. To me this is a basic essential found in most accommodation across Europe. The fact I have paid for a studio with a kitchen, then at a minimum I expect to be able to make a cups of coffee. There was even a dishwasher and a microwave, and yet no coffee machine, or cafetière/french press. It’s a big miss for me as it’s such a basic and convenient item. Also not impressed that I had to argue the case at reception to then borrow a French press! Otherwise you should pay 25 euros for a kitchen box! "

"This apartment style hotel is as close to the main train station as you can get! It's very quiet, clean with helpful staff. It does need the walls painted in the rooms, espresso machine and rain shower head that work! Other than that it was great!"

"clean rooms, comfortable beds, great staff at Reception, allowed us to keep our luggage after check out, good location"