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"The stay overall was quite good but it was a disappointing experience. After booking we where informed that work was taking place and we may be subjected to noise. I made contact to explain this was to be a special break for my Wife's 60th Birthday and they should have warned us about possible disruption before booking. A reply was sent apologising for this, but told us to make contact with reception where steps could be made to make up for this. Upon check-in reception knew nothing about this and told us the Email we had was from Expedia and they hadn't been informed, so could do nothing for us. This despite the Email being 'signed' by the hotel. The room itself was ok, usual size with Tv and tea/coffee facilities. Couple of items could have been cleaner but nothing major. The shower was easy to use with good flow and temperature, unfortunately the cubicle itself was rather small. Shame really as there was some wasted space around the enclosure. And now the 'view' ? I wasn't expecting the rolling hills of Cumbria but the part derelict building that filled the window was a surprise to say the least ! The cooked breakfast was made to order and arrived hot in good time, though the half Black pudding slice was a bit stingy. Coffee was good and a decent array of cereals, toast etc."

"The staff were welcoming from the front gate to the reception to Andy the concierge. The hotel was very clean as was the room and facilities. The hot tub was always kept at 40 degrees and was an absolute delight to use. Special shout out to Andy who gave us a great tour of the hotel and provided us with fantastic information about the hotel and locale."

"Lovely hotel right beside the lake. "

"The hotel was beautiful with a great view and located close to attractions. The staff was hospitable and polite. Diego, Miguel, and Natasha were very helpful and have made the trip one to remember. Do recommend a visit.👍"

"Rooms are shabby all round but the curtains were falling of the rods, the windows were in a sad state and the bathtub was awful. My room looked directly onto an alley full of commercial garbage bins and a rooftop bar was directly across from the window. The tv remote had no back and was held together with duct tape."

"The first thing you will notice is it looks a bit dated when you walk in, but don't let that put you off because the 2nd thing you will notice is how lovely and warm the place is, kudos to the owners as we know how much the heating costs nowadays. My room was lovely, cannot complain, probably could of done with a bit of decorating but still it was nice, sleep wise it was ok, the mattress sunk a bit in the middle but not enough to stop me sleeping well. Breakfast was lovely, I had a cooled breakfast on my first morning and just cereal on my second as I was climbing helvellyn. Would I stay here again? 100% yes!! "

"Fantastic hotel. Room really spacious with very comfortable bed. "

"Lovely polite friendly staff. spotless spacious room with a pretty view & lovely little touches throughout the hotel. Free onsite parking, Spa was a real treat - open til 8pm which is fab after a day of exploring. Only negative was the coffee at breakfast was very weak but coffee machine was better! "

"Staff are excellent especially Neil on the reception desk. Pub across the road. City centre 10 minute walk. Room excellent too. Breakfast is also excellent aswell. Can't fault this hotel. "