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"Upon arrival to the room, the sheets were dirty. I called the front desk and I was told maintenance would come up and change the sheets in 10 minutes. 40 minutes passed and no one came. I had to call back and someone was sent to the room with sheets for me to change which is ridiculous as that is not my job. Upon ordering a room one expects everything to be done by the staff considering how expensive the room was; just for it to be dirty. I had to go up to the front desk in person and file a complaint. First I was told that they only have queen beds available for me to change to. I was then told that the manager was able to put me in a king room. The whole experience was terrible and I would never come back here."

"I stayed in room 2620 & wow what a view! The bed was super comfortable., the bathroom spacious. Staff were accommodating, from valet to housekeeping, front desk, bartenders etc. I always stay at Loews when I go to Philadelphia but this room was by far the best"

"Location of this hotel was phenomenal for a long weekend exploring where we wanted to explore. A pretty typical Mariott experience, which is to say very clean and very comfortable, but nothing “luxurious” or above and beyond. (Exactly why we choose Mariott.) We happened to be visiting during an extra busy weekend so we didn’t check out many of the on-site amenities (too crowded) but it was nice to have the option. "

"Clean, peaceful, and just what I needed. The staff was warm and welcoming, which made the stay even better. The pool water was a bit cold, but overall the resort had such a relaxing vibe. Definitely a nice little escape."

"Relaxing "

"Great stay!"

"Room is small but clean and sufficient. Staff was very attentive. Loved available food options. Cafe and Condesa! "

"I have stayed at this hotel for the past four years, which makes it especially disappointing to say that the property has gone downhill significantly. The room was very unkempt and not properly cleaned. There was dust on the furniture and lamps, the ceiling and bathroom vents were filthy, and even the safe buttons were so dirty that we did not want to use it. The drying towel looked like a rag because it was torn. There were several other cleanliness issues as well, but these were some of the most noticeable. The hotel is also very dated and in desperate need of renovations. For the last two years, we were told updates were coming, which influenced our decision to return. Even though the renovations had not yet happened, we still booked because in previous years the hotel was always kept clean and comfortable. Unfortunately, that is no longer the case. It also seemed there may be staffing issues, as on the days housekeeping serviced our room, it was incomplete — towels were missing and the bed was not properly made. After four years of staying here, I will be looking for another hotel when visiting the Philadelphia area again. Very disappointing decline in standards."

"The room was clean and the staff was friendly around the hotel. The rooms were clean and well decorated."