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"Pillows were stained, and smelly, sheets had hair and room service was non existent, breakfast was always the same items, loud air conditioning. Also everyone hears everything outside the rooms due to poor insulation on walls. Overall a poor experience. "

"Hotel was very and close to local restaurants."

"Good hotel"

"Very pleased with staff…attentive, polite, helpful "

"It is always a pleasure to stay at Ritter. The hotel is practical and friendly. "

"Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in."

"This is one of the best hotel in Gramado. Excellent customer service. Great location. Thank you Laghetto Siena for giving us the best stay in Gramado."