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"Horrible stay old and dirty rooms, broken things, food scattered in hallway, extra charges that you have to spend time recovering. Save your time and money stay elsewhere"

"The room was very clean and comfortable. The breakfast was nice, but they have no elevators. You have to carry a luggage up and down steps and go up and down steps to get to breakfast. Not good if you have any disabilities or are up in age."

"Great place"

"It is conveniently located at 5-minute walk from the Innovation Center Metro station. The room is clean, breakfast was good, and staff were friendly. "

"Tim was clean, jets in hot tub worked, patio clean. It’s obviously older, but is clean, comfortable, the elevators always work and staff is always cordial and courteous! I’m a return visitor because it’s quiet at the end of the beach near the inlet and we love the hot tub!"

"Clean room. shower in one bathroom had too much pressure, everything else fine."

"This place is how a hotel should be. It was absolutely fabulous from beginning to end. Staff is wonderful. Hotel is gorgeous. Rooms are clean, updated and nice."

"Everything was good. Wish TV had more selections that interest me. "

"Lovely hotel and conveniently located within the town of Richmond and also as one who arrived by car. Staff was superior. Not only friendly, but extremely helpful with any request - front desk, room service, bellman and valet attendant. All worked efficiently and with professionalism. Our room was small and had an unappealing view, but the reservation was last minute and well priced. In-room info was well thought out and graciously displayed. Was pleasantly surprised that the room service cuisine was VERY good, as even many fine hotels’ renditions of classics only pay lip service to in-room dining. I did have one serious complaint and that was the overpowering smell in the room. The AC was on at arrival but the air was heavy and dank (mildew, mold) which never dissipated. As our stay was a quick turnaround, the easiest solution was to turn off the AC and call it a night. The air remained bothersome, but slightly improved. The room furnishings seemed ever so slightly dated, and needed attention to a few scratches, and perhaps that spot on the rug near the AC unit, but nothing that made one uncomfortable. All in all, had it not been for the air in the room and the sad view, I would have rated it a 5. "