2/10 - Tồi
ryan
Đi cùng gia đình
24/05/2024
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Four star looks one star service
The property is fun and hip but beware if you
Pre pay on Expedia. They will double charge you.
We had two rooms booked on two seperate bills. One party checked out earlier and the front desk upon check out tried to charge them again. They showed them the Expedia and receipt and they did not charge them.
When I checked out the same events occurred. However , this time the women at the front desk said they needed to cover just the tax for 11 euros which also happens to be prepaid through Expedia. An invoice of the 11 euros was sent followed by a second invoice for the entire stay and my card was charged without my authorization. I immediately spoke to the front desk and showed her my receipt of payment through Expedia. She was unable to refund
Me at the moment since her manager had to do it. She informed her manager ,Louise ,would contact me in two hours. I never received a call and when I called to follow up after the two hours. I was told I would be given a call back in ten minutes. Needless to say but I have yet to receive a call. I have checked my credit card statement and it was charged.
If you have booked through Expedia do not leave a deposit in cc leave it in cash or this will happen to you !
I hope they will rectify the situation but I have my doubts since I have yet to be contacted.
Reversing a charge should not be hard for a chain hotel
ryan
Lưu trú 2 đêm vào Tháng 5, 2024