Search Hotels in Downtown Mazatlan, Mazatlán

"While the rooms are clean and the ocean-view accommodations offer a genuinely pleasant outlook, I strongly advise against purchasing the all-inclusive package. This was, without question, the least “inclusive” all-inclusive resort experience I have encountered. From the moment of arrival, we felt unwelcome and unaccommodated . A simple request for two room keys—one for myself and one for my spouse—was denied under the justification of a “safety issue,” which felt unreasonable and poorly explained.The lack of basic hospitality continued throughout the stay. Our room was stocked with only 2 towels despite a reservation for four guests. When I contacted the front desk to request additional towels, I was questioned about occupancy, even though the booking clearly reflected 4 guests.Dining was another major disappointment. The buffet offerings were consistently mediocre, to the point that we chose to dine off-property on multiple occasions. The reservation system for specialty restaurant was poorly managed—advertised as available between 7:00 AM and 12:00 PM, yet fully booked within minutes of opening. We were only able to secure a reservation on our final day. Even more concerning, my children—who were included in the all-inclusive package—were not permitted to order from the specialty menu and were instead directed to the buffet. Overall, the experience felt short of expectations. I will not be returning to this property nor would I recommend it to others. "

"Enjoyed the stay"

"Loved the Riu Emerald Bay and will come back again."

"All of the staff is amazing"

"We love the cleanliness and view from our room. The pool was also great. "

"Great hotel family oriented "

"Did not use the pool or bar"

"Unobstructed beach view, great vibes, recommended"

"First off I would like thank the following staff for a tremendous job and professional demeanor. Carlos!!!front desk manager Raul!!! bellman Ramon!!! Poolside server Angel!!! Cilantro server Arron!! Front desk!! We celebrated our 30th anniversary and thanks to them and there impeccable service made it wonderful! We will return soon.. "